[Sebastiaan de Vries]

Dear Bryston Staff,

Kind of dissapointed I read the Warranty Update on the Bryston website.

Bryston was always way better in service then any other hifi factory in case of waranty. It is one of the strongest points of Bryston. No difficultie's but good and fast service in times of trouble. That is one of the points I always tell to my hifi buddy's to promote Bryston after they had trouble with a difficult "other" hifi manufacture..

As far as I know, every Bryston product is registered at the Bryston factory. So why is there a need of a bill-of-sale?

It was always a nice and safe feeling to purchase a Bryston amplifier on the used market, because the waranty was always transferable. Many owners loose the bill-of-sale in reality. How many people still have a bill-of-sale after let's say 17 years..? Probaly after 17 years the Amplifer finally destinates it's 5th.(or more) owner.

I think this is not a good thing. Please reconsider...

Best Regards,
Bas

Bryston products with a date code of 0608 or higher (date code format is "yyww", where "yy" is the two least significant digits of the year and "ww" is the week of the year) must be accompanied by a copy of the bill-of-sale from a Bryston authorized dealer to qualify for warranty service. The warranty is transferable from the original owner to a subsequent owner as long as a copy of the bill-of-sale from the original authorized Bryston dealer accompanies the re-sale.

[James Tanner]

Hi Bas,

The service excellence will not change for an authorized Bryston purchase.

Unauthorized dealers illegally selling Bryston product do nothing but undermine the long-term value and quality of the product.

james

[perose]

Kind of dissapointed I read the Warranty Update on the Bryston website.

I agree but, I might have used some different adjectives to describe my dissapointment.  

[Sebastiaan de Vries]

Hi Bas,

The service excellence will not change for an authorized Bryston purchase.

Unauthorized dealers illegally selling Bryston product do nothing but undermine the long-term value and quality of the product.

james

Dear James,

I truly understand your point.

Unauthorized dealers illegally selling Bryston product is the last thing I want, and it not fit a quality product like a Bryston. However with a tight network of distribitors this has to be controlible. It should not be possible for Unauthorized dealers to get Bryston stuff.

In a period of 20 years it is almost a impossible requirement to expect owners still have a invoice. Amplifers will be sold second hand, or for example get trade in by hifi shops. The original invoice or bill-of-sale will be lost in many cases.

For example, If I buy a second hand 5 years old 4BSST. How can I know if it's sold by a authorized dealer or not? How can I know if the recite I get is real or not? Like I state before the used market for Bryston is good and safe. With this new rule everything would change in that subject.

Many Bryston owners are Bryston lovers in the heart (just like me) and they are proud on the way Bryston treath us and the ease of help when we need it. This new waranty rule feels like a step more distance between the user and Bryston.

A better rule would be: Let the first buyer send a waranty form include a copy of the bill-of sell to Bryston so that product can be registerd at the Bryston Factory.

Best regards,
Bas

[TomW16]

Unauthorized dealers illegally selling Bryston product do nothing but undermine the long-term value and quality of the product.

Please excuse my ignorance, but how do unauthorized dealers obtain the product if it is not authorized by the manufacturer?

Thanks.

Tom

[James Tanner]

Dear James,

A better rule would be: Let the first buyer send a waranty form include a copy of the bill-of sell to Bryston so that product can be registerd at the Bryston Factory.

Hi Bas,

We considered that but in some parts of the world you can not be forced to 'register' your product so that option was out.

james

[bsmith15]

I am with Tom.  How do unauthorized dealers get the product to begin with?  I am assuming that the product they are selling is actually Bryston produced product and not a knock off.

[EProvenzano]

This devalues Bryston gear on the used market, imo.

[James Tanner]

This devalues Bryston gear on the used market, imo.

As long as the used amp has a copy of the original bill of sale from a Bryston authorized dealer there is no concern on the warranty.

james

[eico1]

Please excuse my ignorance, but how do unauthorized dealers obtain the product if it is not authorized by the manufacturer?
Tom

I believe from an authorized dealer.

steve

[EProvenzano]

This devalues Bryston gear on the used market, imo.

As long as the used amp has a copy of the original bill of sale from a Bryston authorized dealer there is no concern on the warranty.

james

I own a used 4BST.
I'm the second owner, but I don't have a receipt.  I know the amp is legit because it was purchased from Loyalty Sound in Calgary, but I doubt I'll get as much for it now if I sell it without warranty  

[antt]

Hmmm... I not sure if you can hold Bryston at fault for this.  

My interpretation is the B&M'rs are demanding Bryston not provide warranty for any products sold over the internet.  From what I've read elsewhere, all the other audio companies are already doing this for that reason.  

For Bryston  their unquestioning warranty is one of their biggest selling points.  Why do you think it's taken this long for them to lower the boom?  If they don't, the B&M'rs could refuse to carry their products.

Judging from the actions of other manufacturers, I don't think Bryston has much choice in the matter.  I don't think James can respond candidly on this, as he would really be walking the edge.

Of course, my opinion cannot be proven.  But I STRONGLY suspect this.

[James Tanner]

This new warranty policy only takes effect on Bryston products manufactured after and including date code 0608 - which is the 8th week of February 2006.
All products sold prior to this date are grandfathered.

james

[EProvenzano]

Please excuse my ignorance, but how do unauthorized dealers obtain the product if it is not authorized by the manufacturer?
Tom

I believe from an authorized dealer.

steve

Does this happen because the dealers are not abiding by their contracts? or are they innocent in all this?

Still the solution seems to penalize the end consumer.  
Does the new rule only apply to all new amps produced form this day forward?  I hope so.

Thanks

[James Romeyn]

Hi Bas,

The service excellence will not change for an authorized Bryston purchase.

Unauthorized dealers illegally selling Bryston product do nothing but undermine the long-term value and quality of the product.

james

Please quote the law being broken.  Till you do, I say bolderdash.  This is a free country & there is no law being broken on a third party sale.  

What you probably meant is that some registered/authorized dealer is re-selling to another party that has no sales agreement with Bryston.  The original dealer is the one committing the foul, violating their contract with Bryston, not the dealer they sell to.  I assume you made a very honest mistake & nothing else, right?

I'm as much against 6 liquor stores per block in the inner city as anyone.  It's immoral.  But once they get their liquor license it's legal.  Breaking a civil contract is not a criminal act, except for when there are laws that pertain to the civil violation.

BTW, I say anyone who believes it's too much burden to maintain possession of a receipt to enforce a TWENTY YEAR service contract is, um, shall we say, being unrealistic.  Even if this is some slight way for Bryston to minimize it's exposure, so be it.  If you don't want to maintain a receipt, buy another brand that has a 1 to 5 year warranty.  All that matters is the full disclosure, which Bryston is doing.  Now everyone reading this board knows also.

[James Romeyn]

This devalues Bryston gear on the used market, imo.

As long as the used amp has a copy of the original bill of sale from a Bryston authorized dealer there is no concern on the warranty.

james

I own a used 4BST.
I'm the second owner, but I don't have a receipt.  I know the amp is legit because it was purchased from Loyalty Sound in Calgary, but I doubt I'll get as much for it now if I sell it without warranty  

Contact the seller.  Offer him a little gift certificate of CDs to contact the dealer & get a copy of the receipt.  C'mon, that's an easy no brainer.

[James Tanner]

Please excuse my ignorance, but how do unauthorized dealers obtain the product if it is not authorized by the manufacturer?
Tom

I believe from an authorized dealer.

steve

Does this happen because the dealers are not abiding by their contracts? or are they innocent in all this?

Still the solution seems to penalize the end consumer.  
Does the new rule only apply to all new amps produced form this day forward?  I hope so.

Thanks

Posting this again.

This new warranty policy only takes effect on Bryston products manufactured after and including date code 0608 - which is the 8th week of February 2006.
All products sold prior to this date are grandfathered.

james

[EProvenzano]

Contact the seller.  Offer him a little gift certificate of CDs to contact the dealer & get a copy of the receipt.  C'mon, that's an easy no brainer.

I know the dealer.  If you knew them you might realize that this is not as trivial as it sounds.
You command some respect on these forums Jim.   Not from me.
Thanks for the pointless dig.  

Posting this again.

This new warranty policy only takes effect on Bryston products manufactured after and including date code 0608 - which is the 8th week of February 2006.
All products sold prior to this date are grandfathered.

james

James you'll notice that I posted this just a couple mintues after you.   I wasn't being ignorant.  I didn't see your first response.
I should have read the policy more closely,but thanks for the clarification...twice


BR,
EP

[James Romeyn]

 
Does this happen because the dealers are not abiding by their contracts? or are they innocent in all this?

Still the solution seems to penalize the end consumer.  
Thanks

Yes, consumers who purchase from unauthorized dealers are punished.  Consumers who purchase from authorized dealers are rewarded.

I doubt any reader can make a good argument against such a policy.

B&M dealers have invested money in supporting a product.  They expect & deserve civil protection from the manufacturer for that investment.  The reason manufacturers are deciding to protect B&M dealers (look at Krell's site) is because they view it as a benefit to their thriving & long-term survival.

If B&M don't exist, the only way to sample gear is to hear it at a friends or to go to shows (usually bad environments).

[Watson]

Punishing your customers is a poor way to do business.  It's the dealers who are violating their dealer agreements (by selling goods on the grey market and on the Internet).  Manufacturers should punish the violators, not the customers.  It's an easy matter to revoke the dealer agreements by tracing serial numbers for Internet sales, which leads me to believe that the manufacturers are not sincerely interested in stopping these selling practices.  They're just interested in reducing their warranty repair expenses.