Adam wrote:
Cab, you might also want to consider that YOU yourself never once CALLED or EMAILED Mark or AV123 about your concerns (At least you havent eluded to the fact).
Adam, I have indeed had numerous correspondances over the years with Perpetual Technologies. My P-3 was sent in 2~3 times for repair, the P-1 sent in once. I have also expressed my dissatisfaction on more than one occasion via email, and was offered several years ago a free SOCS.
In any case, this all started, if you go back and read the thread, in response to Mr. DeWulf's comments about a new correction product (R-DES) and his comments (erroneous as it turns out) that the software wasn't ready. I alerted people to a seemingly identical situation with the P-1 and that it has been ongoing for 5 years. I did not jump in here demanding a refund. I have said that a recall and refund would be the right thing to do in light of the continuing delays and unfulfilled promises.
If you look at the early marketing on this product, it makes no mention of the room and speaker correction being an "option". It was sold as a "digital correction engine". Upsampling and interpolation are not "correction".
Someone wrote:
- You purchased the the P-1a, one that came with added value to your system out of the box, and that came with the promise that added functionality would be forthcoming (very soon).
Yes.
- That added functionality would come at an additional cost (optionally)
Wasn't stated originally as I recall that there would be an additional cost.
- You have never paid for that added functionality
Well, I believe I have paid for that functionality as I would never have paid $1000 for a device that added only interpolation to my system. I paid that because I was told that the unit had the functionality already-it was a simply a short wait for the software.
- The added functionality is being offered way late
The complete software to perform room and speaker correction, which was what the unit was sold to do, has yet to be offered, period.
If you and others want to take the position that the unit did do something, so it was worth something, I can't argue with that. But it didn't, and doesn't, do what was promised, and these promises are what people paid a large sum of money for. What is an interpolator worth? Not $1000. Would I or others bought it simply as that? I wouldn't have. What is a reasonable remedy? We all have our own opinions; as a purchaser who has been waiting 4 years and listened to an unending stream of broken promises, perhaps my opinion will be different from yours.
MLS wrote:
I do find it interesting that you seemingly are not willing to reply to several points (Interpolation being one of these) and offers I have made with respect to this... Your choice... but your decision and "line" you've taken has also been noted in these exchanges... I'm not without understanding... I am keen to please and wonder why you have said some of the things you've said about me... Would make anyone wonder...
I am not sure what I haven't replied to...I have said that it was advertised as a "digital correction engine" that would do room and speaker correction. It doesn't. Upsampling and interpolation are not "correction".
It was originally called a "digital correction engine", but I see this terminology has been dropped. I would also like to mention that of the three things the P-1 DOES do-upsampling, interpolation, and jitter reduction- the P-3 does two of them -upsampling and jitter reduction. So for people such as myself who bought both units, the P-1 adds only interpolation. How many people would have bought these for $1000 after buying the P-3 if they knew 5 years out all it would still be doing was interpolation?
I said that you have made repeated promises from the get-go over a 5 year span and have yet to deliver. I said that in my opinion you are a poor businessman and that you lacked credibilty. I am surprised to read that you "wonder why I would have said some of these things...would make anyone wonder". Does anyone think that selling a product based on claims that 5 years down the road have yet to be met isn't poor business practice? And that all the promises unkept are not a reasonable basis to question someone's credibility? What's to wonder about?
MLS wrote:
Lets see how this plays out... My guess is if I DO EXACTLY as you say you will be happy... If I chose another tact I'll be seeing you here again... Just my opinion... but your careful choice of wording to my reply makes it very clear and well understood to me...
Well, one doesn't make up for broken promises with more promises, if he is sincere. I didn't make my comments here expecting anything from you, and I don't expect anything now. I have suggested that you offer refunds as a sincere gesture for the ludicrous 5 year wait and stream of broken promises. If your customers are as satisfied with the P-1 as simply as an interpolater as you make out, I am sure you could swing a refund of some sort without great financial difficulty for the few people like myself who are not; in view of the fact that one's word and credibility in the business world is one's most valuable asset, it would be a small cost to pay.
