Great customer service!!

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zybar

Great customer service!!
« on: 14 Oct 2011, 10:15 pm »
Ran into a problem where I was unable to update my firmware and take advantage of some of the cool things that are available in the latest update for my BDP-1.  James contacted the troops for me and team Bryston swarmed into action.

I worked with Chris (who has started posting here on AC) and he was able to diagnose the problem and fix it over one quick session.   :thumb:  If that hadn't worked, Melissa had a plan B that would ensure that my firmware was upgraded.  Can't ask for more than that.

Before this little hiccup, I was already a very happy Bryston customer due to the outstanding performance of the BDP-1.  This great customer service further enhanced my view of Bryston and puts them up there as one of the best audio companies I have dealt with.

Kudos and thanks.

George
« Last Edit: 14 Oct 2011, 11:49 pm by zybar »

unincognito

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Re: Great customer service!!
« Reply #1 on: 14 Oct 2011, 11:37 pm »
We are always happy to help  :D

The Bryston team greatly appreciate your graditude  :D

Cheers,
Chris