[PSB Guy]

On July 25th I ordered (over the phone) a used Insight Control Amp that I am having upgraded to a "+" and was told it would take about two weeks to ship. Yesterday, being the impatient person that I can be, I sent the following email:

Hi,
 
On July 25th I ordered a used Insight Integrated Control Amp which is currently being upgraded to a “+”. I was told it would take a couple of weeks. I do realize all good things take time, I’m just checking to see if you could give me any status updates...

Being later on a Friday, I really didn't expect any sort of reply until at least Monday. Today (Saturday), I received the following email, from Frank himself:

Hi Cornelis,

I am doing the upgrade to your Insight+ Control Amp this weekend.

We have been really heads down for the past two weeks getting our new
big Fet Vavle 400R and 600R amps ready to ship and have not had time
for much else.

However, I understand how important your order is and so I am working
today and Sunday to catch up on more routine things for us.

I should have your amp done and tested and burned in and ready to
ship by Monday.

Thanks much for your patience.

Frank Van Alstine

I just wanted to publicly acknowledge the great customer service that AVA provides  .

Cornelis

[avahifi]

Actually I finished the upgrade this morning and it is in my system playing right now.

It will ship on Monday.

Regards,

Frank Van Alstine

[dlparker]

I just wanted to publicly acknowledge the great customer service that AVA provides  .

Cornelis

AVA products and service are top notch.  Add in the value factor (what you get for what you pay) and I don't think they have an equal.

[pardales]

AVA products and service are top notch.  Add in the value factor (what you get for what you pay) and I don't think they have an equal.

Agreed.

[geezer]

I've had similar experience. Frank is a gem.

[MarkM]

Hmm, AVA has been in possession of my Ultra preamp since 7/11 to be upgraded to the Ultra+.   Perhaps it is en route.....

[Lefty052347]

My bad.

I was waitining for Frank to bench check your pre-amp. 

He had and i didn't realize it until Thursday.

I completed the work on Friday.  it should ship on Monday.

Regards,
Dean

[gjs_cds]

This kind of service can only be fueled by a legitimate passion for the discipline. 

One's character is defined by our actions when no one is looking...  This, I believe, says volumes...