[alexone]

yes, James...absolutely cool! first class customer service . wow!

al.

[bjski]

I ordered bdp & had it delivered to my mom's 8/18. She was not home. Called fedex & had it rerouted to the local office for me to pick up. Guess what it won't be there till 8/22. They got to be kidding me  the difference is 11 miles! Sorry needed to rant, fedex, ups they all suck! I would have liked to have the unit for the weekend! Now I 'll driver to the other office & try to pick it up.

[bjski]

Drove to Fedex and picked up the BDP. Of course there is a big hole in the box. At least I have all weekend to figure the BDP out and see if there is any damage.

[SoundGame]

Drove to Fedex and picked up the BDP. Of course there is a big hole in the box. At least I have all weekend to figure the BDP out and see if there is any damage.

If it's a new one in a Bryston box, I doubt there will be damage, probably just a dent/hole in the cardboard.  That said, if someone took a pic-axe to it then who knows.... 
Enjoy the player - should be a FUN weekend!

[Don_S]

I would have partially unpacked it at the FedEx location with an employee watching.  I would have unpacked it at least enough to check for damage from the puncture.

One time UPS delivered a punctured box containing an expensive amplifier. The driver volunteered to wait while I checked for damage. I consider him an above average driver and he makes frequent stops at my home. He is always curious about what new toy I am getting in the surprisingly heavy boxes. Fortunately a double box with space between the boxes proved adequate protection that time--barely.

Drove to Fedex and picked up the BDP. Of course there is a big hole in the box. At least I have all weekend to figure the BDP out and see if there is any damage.

[Mark Korda]

Hi,I worked at Fed Ex for 5 years as a package handler and courier.As good as you can package any thing up,this is what happens.The package goes by manpower into a van,then to a belt that goes into a quanset hut looking freight can that goes into a jet that then goes to Memphis,this is over night not ground service which was non existant when I worked there.In the hub in Memphis the packages of all different weights take a tumbled drop onto another huge belt system to load up all the jets to take off very early in the morn.The pressure managment put on employees was so stressfull that I saw many couriers take it out on packages.The stress is what made me quit.If you shipped a vacuum tubed amp,even if double packed,with the tubes in the sockets,I'd say your chance would be 50/50 for damage.Frank VanAlStine used to mention this in his letter about the dangers of shipping tubes.This was 1985 to 1991 when I worked there.Things may have changed dramatically,as Frank must know how to ship his UltraValve with out damage.I think I read he ships with the tubes already in the sockets.May be he has some tips on the subject,but thats my 2 cents worth...sincerely...Mark Korda

[Laundrew]

"Now, where was that package marked 'fragile'...."

http://www.youtube.com/watch?v=slk6zeM4Of8&feature=related

 

Be well...

[Mark Korda]

Hi Laundrew,nice work,thanks for making my point.Here's one more point.I think one thing changed that I might of had a part in.When I worked at Fed Ex it was absolute Taboo to leave a package with out a signature.In the late 80's to 90's I started to take chances and leave 2 kinds of packages with out a signature.They were not in plain brown rappers,they had what they were plastered all over the box.They were the (Gut Buster)a cheap abdominal work out devise that I found under my mothers TV,all dusty,and The (Helsinki Formula) a cheap grow hair on your head product that didn't work.I didn't want to embarrass bald,fat,and maybe some one going thru chemotherepy people.A few were taken,but I didn't lose my job as I told managment what I just wrote.The policy soon changed.But,If I had a small footlong package with the return address of Adam and Eve,I was sure to wait for a signature,I'm only human!.......Mark Korda