UPS damage

frankg · « **on:** 25 Jun 2011, 12:01 am »

It's not pretty.

PRELUDE · « **Reply #1 on:** 25 Jun 2011, 12:13 am »

Sorry to see it man.Did you have any insurance on it?

frankg · « **Reply #2 on:** 25 Jun 2011, 12:18 am »

I'm not sure what I have right now. I just unboxed it. It was shipped from Canada and the UPS site says call for international claims. Given how poorly it was boxed I'm going to probably be stuck trying to get the audiogon seller I purchased it from to pay.

James Tanner · « **Reply #3 on:** 25 Jun 2011, 12:23 am »

Quote from: frankg on 25 Jun 2011, 12:18 am

I'm not sure what I have right now. I just unboxed it. It was shipped from Canada and the UPS site says call for international claims. Given how poorly it was boxed I'm going to probably be stuck trying to get the audiogon seller I purchased it from to pay.

Get it back to us and we will get it fixed up for you.

Contact Mike Pickett at Bryston.

mpickett@bryston.com.

james

frankg · « **Reply #4 on:** 25 Jun 2011, 12:25 am »

Thank you!!!

Diamond Dog · « **Reply #5 on:** 25 Jun 2011, 12:26 am »

Behold the glory of superior service.

D.D.

Elizabeth · « **Reply #6 on:** 25 Jun 2011, 12:33 am »

WOW

I mean WOW

Like REALLY
WOW
WOW!

jparkhur · « **Reply #7 on:** 25 Jun 2011, 12:42 am »

Make me want to buy more Bryston amps... wow..

Thanks James and all the other companies who cover their butts well, and the ones they technically dont have too.. great service.

PRELUDE · « **Reply #8 on:** 25 Jun 2011, 12:58 am »

Well,thanks to James and you are all set.

redbook · « **Reply #9 on:** 25 Jun 2011, 01:08 am »

Bravo to you and your great company James.

SoundGame · « **Reply #10 on:** 25 Jun 2011, 01:57 am »

Quote from: James Tanner on 25 Jun 2011, 12:23 am

Get it back to us and we will get it fixed up for you.

Contact Mike Pickett at Bryston.

mpickett@bryston.com.

james

Okay - this one has got me floored....wow! James - gotta say that I will remember this one and tell about it for years to come...proud to be a Bryston owner.

vegasdave · « **Reply #11 on:** 25 Jun 2011, 02:36 am »

Quote from: James Tanner on 25 Jun 2011, 12:23 am

Get it back to us and we will get it fixed up for you.

Contact Mike Pickett at Bryston.

mpickett@bryston.com.

james

BrysTony · « **Reply #12 on:** 25 Jun 2011, 03:24 am »

This is awesome response from Bryston and it simply exceeds all expectations. WOW!!

Tony

larevoj · « **Reply #13 on:** 25 Jun 2011, 05:43 am »

James and folks in Bryston are top notch when it come to customer satisfaction and aftersales support. I had my fair share of hick ups too and Bryston (especially James and Brian) would come in surgically resolve - pronto with no doubts.

Bryston offer 20 years of coverage and they stand by it - Integrity.

Been a year but never forgotten: http://www.audiocircle.com/index.php?topic=81424.new;topicseen#new

vegasdave · « **Reply #14 on:** 25 Jun 2011, 07:08 am »

Quote from: BrysTony on 25 Jun 2011, 03:24 am

This is awesome response from Bryston and it simply exceeds all expectations. WOW!!

Tony

john1970 · « **Reply #15 on:** 25 Jun 2011, 12:42 pm »

Absolutely the best customer service!!

Fullvolume · « **Reply #16 on:** 25 Jun 2011, 06:57 pm »

James has helped me out several times and Bryston is hands down the best company I've delt with for service....I just with they sold cars too!

thunderbrick · « **Reply #17 on:** 25 Jun 2011, 07:35 pm »

Or imagine a web-based dating service. Has the shrew-prevention circuit failed? No prob! Just send it back. Is the WAF equalization board shot? Send it back with your "bucket list" of speakers you'd want and you won't have to worry.

On (slightly) more serious note, can't these people (morons!) realize that massive and proper packing is there for a reason. Just do your best to match it.

bacobits1 · « **Reply #18 on:** 25 Jun 2011, 08:59 pm »

That is Superb!!

And, don't ever use UPS.
But ya have to pack real well too.

D

headshrinker2 · « **Reply #19 on:** 25 Jun 2011, 09:21 pm »

Buy that man/company (James) a drink!!