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Support from klaus@odyssey

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ricardojoa

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Support from klaus@odyssey
« on: 10 Jul 2010, 10:56 pm »
Why does it seems like people arent getting any support from klaus@odyssey. It doesnt seems like he responds to any of the question regarding their products. Am i missing something?
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golfugh

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Re: Support from klaus@odyssey
« Reply #1 on: 10 Jul 2010, 11:12 pm »
You need to call him, preferably in the evening EST.
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loki1957

Re: Support from klaus@odyssey
« Reply #2 on: 10 Jul 2010, 11:20 pm »
He is in Germany right now for a couple weeks.
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AnalogDog

Re: Support from klaus@odyssey
« Reply #3 on: 12 Jul 2010, 12:07 am »
Quote from: loki1957 on 10 Jul 2010, 11:20 pm
He is in Germany right now for a couple weeks.
Ah yup...even Klaus has a life outside of Odyssey Audio.
He's dealing with family stuff, so give the man a break.
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Jim N.

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Re: Support from klaus@odyssey
« Reply #4 on: 12 Jul 2010, 01:04 am »
Call him but not in the morning as he keeps late hours. E-mail and posting here won't do much good.

He can be a bit difficult to get hold of but he will take care of the problem. I've always gotten help from Klaus when I have needed it. Odyssey is basically Klaus and Alex.

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ricardojoa

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Re: Support from klaus@odyssey
« Reply #5 on: 12 Jul 2010, 06:33 am »
Is all good. At least we know we are getting  the support, other wise there is no point in getting the product.
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BobC

Re: Support from klaus@odyssey
« Reply #6 on: 12 Jul 2010, 12:39 pm »
Klaus is great.  Odyssey equipment is great.  But there is always a risk when doing business with such a small firm.  The company / brand is always 1 accident or illness away from trouble....which is my only anxiety.

I look at this as the price you pay for such value and personal support.
« Last Edit: 12 Jul 2010, 04:07 pm by BobC »
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MaxCast

Re: Support from klaus@odyssey
« Reply #7 on: 12 Jul 2010, 03:12 pm »
I wonder if he'll bring any new ideas from the home land.
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