fsimms -
Actually two people did.
When Dennis and I first worked out the details on what would become the Veracity HT1's, we built a pair and took them to an audio show. We finished them the day before the show and didn't even have a name for them. A few people commented on line as to the phenomenal sound.
I was contacted by an individual who wanted the first pair but was slightly hesitant since he never heard them. Buoyed by our reception at the show, I told him if he didn't like them, he could return them. While in the process of building them, he suggested the name Veracity - truthfulness.
When he finally got the speakers, he contacted me to say he wanted to return them. As I recall, he expected more bass extension than a 2-way such as this is capable of providing. He thought they were very good, but not what he was looking for.
This wasn't much of a confidence builder since it was the first pair we ever sold. Fortunately, as far as the HT1's go, it hasn't happened since.
One other customer purchased a pair of Veracity QW's. He liked them, but his beloved 20-watt solid state amp wasn't quite enough to drive them at the levels he preferred. He liked his amp so much, he did not want to replace it with a more appropriate amp. I told him to return them and I would find a new home for them (which I did even before they arrived back on my doorstep).
Other than that, I don't recall any other customer asking to return one of our Veracity models. Which is quite fortunate. It is not an issue with speakers like the SongTowers that are available in standard finishes. But when you do a fully custom speaker such as the HT3, it becomes more of an issue since it may be a while before another customer wants that particular finish. On the other hand, I haven't been able to keep a pair for myself since last March, even though every pair I built looked completely different. So it doesn't appear that there is much risk on my part. There is always someone who wants a pair but is not keen on waiting 60 days or so for one to be built.
- Jim