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A customer service example, when I was purchasing a car a couple of years ago:I walk in to an Acura dealership, with all my information processed and at the ready; when I enquired about any "deals" on financing, the first salesperson literally scoffed and said, "hey if you want deals on financing, go over there (nodding to the Chrysler Dealership next door); we don't HAVE to have and deals; we are the only Acura dealership from x to x (quite a distance)", and WALKED AWAY!! Nice.Like a dumb-ass I waited around until another dud came up to me; kind of a young slick guy who was a bit swarmy, but hey; these guys gotta make a living. So I ask him a couple of questions about a new model that had changed from the previous year; he looked a bit uncomfortable, slickness decreased, and he said, "Listen, this is my first week on the job, so I have to apologize"; then he looks up at my smirk on my face (I'm saying nothing at this point), and uncomfortably asks "Do I know you or have we met before?" And I said "yeah"; ........................he said, "where?" I said "here"; and he says .....not having a CLUE ....."when? .................."LAST YEAR when you tried to sell me a car ..... HERE" ..... being a sales manager, you think he would have known better!!!! So needless to say, I kept my dignity, and my girlfriend and I walked ...... and bought Honda by the way!!! TRUE story!!
Hesaid fine but there was a $1500 retaining fee for new customers.
OTL, Andy Singer graced our friendly little forum several times in the past....all quite incoherently http://www.audiocircle.com/index.php?action=profile;u=2053;sa=showPostsWhat an arrogant / snobby / half-cocked piece-of-work work, this guy is
I'd be interested to know from an auto industry insider if the 2-5 hour deal is a tactic. It seems to me, having purchased several cars, that a deal can go quickly...in less than an hour if the dealership is inclined to do so. The multiple-hour deal seems to me to be a tactic to wear down the customer until he says "Uncle" on a price that suits the dealer.
Almost everybody I know who has walked out of a dealership not having purchased a vehicle, has been called back by the saleperson, sometimes to the point of being harrassed.
...Now, all that said, I think that we make audio purchases too hard with our obsessive concerns for optimization. With the knowledge we have, it is really quite easy to assemble a terrific system at any price point, even if that means relying solely on yard sales and pawn shops. Good enough is good enough and getting there is most of the fun.I have often seen comments from befuddled audiophiles about how musicians don't seem to care about getting good sound from their personal sound systems. That has always amazed me too. I have come to believe, however, that they are enjoying the music without dismantling the presentation. If it really is "all about the music", why not just let it play and not worry so much about any subtle aspect that we may be missing. We're so focused on the trees that we are forgetting the forest. Or "penny wise and pound foolish".
When I'm listening to a good song on the factory stereo in my truck or at my friend's house who is a vinyl/music junkie with 2000+ LPs and Radio Shack reciever, ancient Dual TT and a pair of Celestion speakers I sold him for $125.00, it's not about what I'm not hearing but about what I AM hearing. Are we deconstructing music somehow to feed this wierd addiction called audiophilia?
Relative to some earlier points, John Marks, my all time favorite professional audiophile journalist, wrote an insightful & righteous column advising that it is wrong to abuse a dealer's time & other facilities.
