Nuprime Dac10h no sound!

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lupocerviero

  • Jr. Member
  • Posts: 11
Nuprime Dac10h no sound!
« on: 2 Sep 2025, 07:19 pm »
Hi everyone, I've been using and appreciating Nuprime for many years.
I currently have a Dac10h paired with the ST10m mono amplifiers.
Yesterday, something really strange happened: the DAC turns on but it doesn't make any sound from any of the inputs. :duh:
I tried all the digital inputs and even the line input, but nothing.
To be sure, I tried another DAC in the system; the sources and mono worked perfectly.
I decided to try the DAC in a second system with active speakers, but nothing, total silence.
The DAC turns on, changes input and volume, but produces no output.
Thanks in advance to anyone who can help.
« Last Edit: 4 Sep 2025, 12:21 pm by lupocerviero »

lupocerviero

  • Jr. Member
  • Posts: 11
Re: Nuprime Dac10h no sound!
« Reply #1 on: Yesterday at 11:22 am »
Hundreds of views and zero comments.
I expected at least one post from NuPrime, but this is it...
The funny thing is, I was racking my brains yesterday and tried reconnecting the DAC10H in my second system, and surprise, it worked!
While I recognize the high quality of NuPrime products, this unusual inconvenience has shaken my confidence in the brand.
Regardless of this experience with the DAC10H, I've been thinking about upgrading my DAC for a while.
My obvious choice was the Evolution DAC 2, but my wife is pushing for the Eversolo DMP A-10.

P.S. What's the best circle to start a source comparison?
Thanks for the help and suggestions.

GentleBender

Re: Nuprime Dac10h no sound!
« Reply #2 on: Yesterday at 11:45 am »
Sorry nobody had a solution. The best place for DAC comparisons and questions would be here. https://www.audiocircle.com/index.php?board=133.0

AllanS

  • Full Member
  • Posts: 834
Re: Nuprime Dac10h no sound!
« Reply #3 on: Yesterday at 01:30 pm »
Quite often Jason will chime in but it may be a week or two before he comments.  You can also submit a ticket @ https://nuprimeaudio.com/support/