[lupocerviero]

Hi everyone, I've been using and appreciating Nuprime for many years.
I currently have a Dac10h paired with the ST10m mono amplifiers.
Yesterday, something really strange happened: the DAC turns on but it doesn't make any sound from any of the inputs.
I tried all the digital inputs and even the line input, but nothing.
To be sure, I tried another DAC in the system; the sources and mono worked perfectly.
I decided to try the DAC in a second system with active speakers, but nothing, total silence.
The DAC turns on, changes input and volume, but produces no output.
Thanks in advance to anyone who can help.

[lupocerviero]

Hundreds of views and zero comments.
I expected at least one post from NuPrime, but this is it...
The funny thing is, I was racking my brains yesterday and tried reconnecting the DAC10H in my second system, and surprise, it worked!
While I recognize the high quality of NuPrime products, this unusual inconvenience has shaken my confidence in the brand.
Regardless of this experience with the DAC10H, I've been thinking about upgrading my DAC for a while.
My obvious choice was the Evolution DAC 2, but my wife is pushing for the Eversolo DMP A-10.

P.S. What's the best circle to start a source comparison?
Thanks for the help and suggestions.

[GentleBender]

Sorry nobody had a solution. The best place for DAC comparisons and questions would be here. https://www.audiocircle.com/index.php?board=133.0

[AllanS]

Quite often Jason will chime in but it may be a week or two before he comments.  You can also submit a ticket @ https://nuprimeaudio.com/support/

[lupocerviero]

Sorry nobody had a solution. The best place for DAC comparisons and questions would be here. https://www.audiocircle.com/index.php?board=133.0

Thank you for your kind response and the link. I'm more surprised than disappointed.
As I wrote, I've been a satisfied customer of nuprime products for many years.
The Italian distributor Audiograffiti did an excellent job of distribution and support.
If I'd had a similar problem, a courier would have picked up the product the next day for inspection.
I would have expected something similar, or even better, given that they're an Us brand.
Now everything works perfectly as always.
The dac is back in the main system, and I've been testing it for a couple of hours through every input with vinyl, CDs, and streaming.
🙄

[Randy]

I have a Nuprime DAC/integrated amp, model 8 something or other.  It died on me.  No particular reason other than it may be junk. Into the trashcan it goes. It was quirky from day one.

[AllanS]

The Italian distributor Audiograffiti did an excellent job of distribution and support.
If I'd had a similar problem, a courier would have picked up the product the next day for inspection.
I would have expected something similar, or even better, given that they're an Us brand.

Far as I know NuPrime headquarters and manufacturing are both located in Taiwan.  There are have several N American dealers, some active here on AC, and recently added US service.  Jason, the CEO, is a semi frequent contributor here.