Hello, it's been two months since I emailed Chris. Twice! I also submitted a request on the Bryston website: I haven't received a single response!!! The MM interface is awfull for Qobuz. I've read that many people complain about MM. I'm surprised that no one at Bryston is responding to them. I recently bought some Bryston equipment (second-hand) and I regret it!
Bryston makes great equipment. They are great at supporting the hardware. Given the debacle with the MM/OS3 user interface, that has been negative press for over three years, they obviously are not great on the software side. Sadly Bryston is making a bad situation worse by ignoring the multi year old digital user interface issues and the stream of failed promises. Best practices, in customer communication, is to over communicate and "'fess up" quickly when things go south. Just ignoring the customer concerns means the problem continually remains as negative press out in the customer, and potential customer, base.
Negative press damages the corporate image and costs sales. Again. good corporate communications protocol is to close the issue by clearly sharing the actual status of the user interface situation. Set a firm new digital customer interface delivery date and hire resources capable of getting it done correctly, or admit that OS3 will never happen and customers will have to live with MM, and its limitations. That simple, fact based communication should stem the slow leak of user faith in Bryston and their lines of product. It is well past time for Bryston to step up and address the issue.
