[Mesanjah05]

So, with all the recent Tidal ads, I took the trial plunge a week ago.  Enjoying some features, as it has saved a few purchases that were under consideration.  Found the search aspect to be exacting and how they don’t have license for a few artists on complication albums.  Overall sound quality is 44.1 CD quality.

Now my real reason for posting.  Too many times after a listening session my internet connection to my BDP-2 has been messed up.  I have had re-start my set-up to my internet and rebuild my music database.  It can take more than a few shut downs and rebuilds.  I don’t know what I might be doing wrong!  Is there a step wise shut down; a specific way to exit Tidal?, etc.  Any and all suggestions would be helpful.

[James Tanner]

Hi Mesan

First I have heard of that issue - maybe others can help.

james

[Mesanjah05]

James, thank you for the quick response and delayed congratulations on your purchase of Bryston.

Re-reading my post I may have been less clear of my issues. It is more an issue with my wide area network that gets messed up and not the internet.  Manic Moose reports that it can’t connect with the server, that it is not responding and it’s then I go through the re-construction steps, rebooting, unplugging and then using the new URL address or bryston-bdp2.local steps, and not always with success.  While in tidal I can mix their catalog and my NAS stored files, but on completion and then the next time I que up my system the issue surface.  Prior I had to on occasion unplug the unit and restart, but not with the frequency that has occurred since introducing Tidal.  I’m not the most computer savvy person, but the frequency of this issue may chase me away from streaming over our rural internet situation.  I hope this august group can aid as they have in the past.

All the best.

[NekoAudio]

When you say "Manic Moose reports that it can’t connect with the server" are you talking about no longer being able to connect to the BDP-2 in your web browser? Or to the BDP-2 no longer being able to connect to the Tidal server? I assume you are talking about using Tidal via Manic Moose, with your Tidal credentials entered into Manic Moose.

Also, your first post said you need to rebuild the music database, but it's not clear to me if that's actually something you need to do in order to resolve the problem, or just something you tried, or just something that the BDP-2 is deciding to do on its own as part of your attempts to recover.

Also, you say "Prior I had to on occasion unplug the unit and restart, but not with the frequency that has occurred since introducing Tidal.", so I kind of think you are saying you cannot access Manic Moose in the web browser, since you talk about using "the new URL address" and corrected yourself to WAN instead of Internet. A "new URL address" implies the BDP-2 is getting a new IP address after you reboot. So is it possible you have two different devices using the same IP address, either because of how you have statically set the IP address of one or the other, or because of how you have configured your DHCP server? Do you have two DHCP servers on the same network, allocating the same IP space and causing collisions?

[Mesanjah05]

NekoAudio,
Thank you for you thoughtful response.  Sorry for the lack of clarity in my post’s.  However you have grasped that it is my inability to access the BDP through Manic Moose with MM not coming up on my iPad and the message that the server is not responding.  I don’t mean the Tidal server.  Then as you outline if I reboot the unit I sometimes get a new URL and then enter the address or recently I get the BDP message that my internet =0 and therefore cannot get MM on my iPad to control the music.

 You are also correct that I don’t have a static URL for the BDP.  I also have a second system with a streamer, that does not have a static URL, but I don’t seem to have issues I do with the BDP, that unit is Mind180.

I have thought about using a dedicated DHCP status, but never having done so in the past was uncertain about how well it works.  Hope that clarifies my situation?

[MttBsh]

Remember the good ol' days when we would just lower the stylus onto the LP?
Now you almost need to be an IT pro to listen to music.

[James Tanner]

Remember the good ol' days when we would just lower the stylus onto the LP?
Now you almost need to be an IT pro to listen to music.

Ya but you needed the 'turntable setup pro" back then and then when the setup went wonky or you changed a cartridge you needed the pro back - 

james

[unincognito]

Ya but you needed the 'turntable setup pro" back then and then when the setup went wonky or you changed a cartridge you needed the pro back - 

james

I remember my first turntable, very clear instructions although it took me about three hours of head scratching before I realized the styles had a plastic cover protecting it.   

Chris

[Mesanjah05]

I’m with James on the turntable, I struggled to get tracking right and protecting the cartridge from prying little fingers!

I also agree about understanding and knowing computer workings goes along way too reduced frustration.  However when the planets are aligned the sound is fantastic.  The simplicity in choice of music or construction of playlists is sublime.  Often reminds me of cassette mixed tapes only with improved sonics and greater than 45 minutes of tunes!

[unincognito]

NekoAudio,
Thank you for you thoughtful response.  Sorry for the lack of clarity in my post’s.  However you have grasped that it is my inability to access the BDP through Manic Moose with MM not coming up on my iPad and the message that the server is not responding.  I don’t mean the Tidal server.  Then as you outline if I reboot the unit I sometimes get a new URL and then enter the address or recently I get the BDP message that my internet =0 and therefore cannot get MM on my iPad to control the music.

 You are also correct that I don’t have a static URL for the BDP.  I also have a second system with a streamer, that does not have a static URL, but I don’t seem to have issues I do with the BDP, that unit is Mind180.

I have thought about using a dedicated DHCP status, but never having done so in the past was uncertain about how well it works.  Hope that clarifies my situation?

There are a couple of things to try the next time this happens

See if the menu on the front of the BDP is still responsive or not, this will tell us if the BDP is locked up or if it's just the network interface?

If the menu is responsive (power buttons doesn't count) use the down arrow button to see if the network interface is online with an IP address or labeled as offline.  If this is a BDP-2 there are two network interfaces, push down multiple times to toggle between both.

If the network interface shows as online with an up address, try using the up address instead of bryston-bdp-2.local.  An example of what this might look like is the display may show "eth1 192.168.0.101", the 192.168.0.101 is what you would type in.

Another thing you could try if it does have an up address, use the settings menu on the front of the BDP to see if it'll go into service mode or not, this could tell us if the issue is related to the web server on the bdp or not.

http://support.bryston.com/downloads/BDP/Manic%20Moose%20Manual.pdf

[newzooreview]

NekoAudio,
Thank you for you thoughtful response.  Sorry for the lack of clarity in my post’s.  However you have grasped that it is my inability to access the BDP through Manic Moose with MM not coming up on my iPad and the message that the server is not responding.  I don’t mean the Tidal server.  Then as you outline if I reboot the unit I sometimes get a new URL and then enter the address or recently I get the BDP message that my internet =0 and therefore cannot get MM on my iPad to control the music.

 You are also correct that I don’t have a static URL for the BDP.  I also have a second system with a streamer, that does not have a static URL, but I don’t seem to have issues I do with the BDP, that unit is Mind180.

I have thought about using a dedicated DHCP status, but never having done so in the past was uncertain about how well it works.  Hope that clarifies my situation?

Is the BDP connected by ethenet or WiFi to your router? What router are you using? Everything on the home network (the local area network or LAN) will have an IP address, and the router will assign itself a fixed IP address. You can look up online the IP address that your brand and model will assign itself.

If you type that IP address into your browser (on a computer that is also on the same LAN) you will get a little website created by the router that lets you configure things.

The point of this is that you can configure the BDP to always have the same IP address on your network. Then you can just type that IP address into your browser—this avoids the issue of DHCP having to resolve the name such as "BDPxxx.local". That will eliminat one point of uncertainty.

If you type in the IP address of the BDP and it is not working, that means the BDP is having an issue and not your network. If you type in the IP addresss of the router and take a look at the devices connected to your home network and the BDP is not listed, then the BDP has dropped its connection to the local network. If the BDP is lissted but is not responsive when you type its iP address in the browser then there's a operating system issue on the BDP. Perhaps a software reinstall would help in that case.

[Mesanjah05]

Folks,
My BDP is connected through a wifi extender with cat-5 connection.  When working my music stream is excellent with no drop outs.  Chris, my Unit does respond with the buttons and does tell me if I have URL or if Ethernet=0.  However when I have entered the 192.168.0.*** lately my iPad will tell me the server is non-responsive and I cannot get MM to respond for dashboard access.  That is when I reboot my router, shut down the unit and re-start everything.   This does correct the issues, but if happening often is a pita to say the least.

Chris, a quick question, is it best to set a static address in MM or at the router?  Also I have stopped my listening session with the stop button on the BDP leaving Tidal playlist loaded.  Perhaps I should clear the playlist and not have internet access remaining, if that makes any sense.

[NekoAudio]

If the last number of BDP-2's IP address keeps changing out from under you, then it does sounds like there is some issue with your DHCP setup.

The quickest way to fix that problem is probably to use the BDP-2 web browser UI to set a static IP address. Assuming your BDP-2 is usually something like 192.168.0.1**, pick something like 192.168.0.222 which is unlikely to collide with any other IP addresses on your network. Or some other number that is far away from the numbers you usually see.

When setting the static IP address, your router/gateway address is probably 192.168.0.1 and your net mask is probably 255.255.255.0.
I don't see a DNS field in my UI, but if you need to enter one and you're not sure what you are supposed to be using, then you can enter 8.8.8.8 (Google) or 1.1.1.1 (CloudFlare).

That won't really fix the larger problem, and some other devices might run into an issue in the future, but it should fix the problem with the BDP-2 for now.

[unincognito]

Folks,
My BDP is connected through a wifi extender with cat-5 connection.  When working my music stream is excellent with no drop outs.  Chris, my Unit does respond with the buttons and does tell me if I have URL or if Ethernet=0.  However when I have entered the 192.168.0.*** lately my iPad will tell me the server is non-responsive and I cannot get MM to respond for dashboard access.  That is when I reboot my router, shut down the unit and re-start everything.   This does correct the issues, but if happening often is a pita to say the least.

Chris, a quick question, is it best to set a static address in MM or at the router?  Also I have stopped my listening session with the stop button on the BDP leaving Tidal playlist loaded.  Perhaps I should clear the playlist and not have internet access remaining, if that makes any sense.

Setting up IP Address reservation at the router is the best course, if something happens to the router then the BDP will just started getting an IP and other info from the new router.  It sounds like the web server on the BDP is either crashing or otherwise becoming unavailable, it should be pretty easy to confirm as if this is the case the BDP should still go into service mode and you can do this using the menu on the front of the unit.

Chris