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Assuming you got enough capital to get you through the initial launching step, customer service is Job No. 1.
I'm not looking to stir up a hornets' nest, but I've often wondered why some of these start ups don't seek out investors -
Stuart, have you ever worked with me? Do you have a horse in this Vapor-bash? I've rebuilt a customers speaker order because he didn't like the paint job. (I have nothing to do with the painting, btw.) I appreciate the serious talk and advice given, but I personally take that comment to heart. I don't have anything to do with Ryans builds, and he did final fit and finish with all cabs, but I build the Aurora and Nimbus. I understand that people have had to wait an inexorably long time for orders, as has been pointed out time and time again. I hope that we (Vapor) can get through this. We as a group have built some outstanding speakers; I'm very proud of what we've done together. I plan on continuing to build. I have a set of Auroras on my bench right now, plus a set of Nimbus waiting for baffles, not to mention a brand new prototype. Maybe they'll be my personal sets. Who knows? All I can do is try. I know that Ryan is working; things are getting finished. Thats all we can do. As long as people show interest in what I build, I will build. Hell, I'll still build anyway. Who am I kidding?
Ed is a standup guy. He has absolutely nothing to do with my Cirrus 2.0 build, yet when Ryan completely ignored my "Fair Warning" emails before I canceled in Sep 2016, Ed stepped in and offered to build a Nimbus or Aurora for me for his parts costs. My build is not his problem, but he offered to do what he could. I have a huge amount of respect for Ed and wish him well.Todd
Ryan has been in touch with all of us who are waiting for our custom speakers and has facilitated communication among us, which is a very welcome move.