[nemir]

Hallo Bryston!

I bought (secondhand) 2 Bryston amps (4B sst2 & 6B sst2)  and a Bryston SP3 to drive my home theatre/music setup.

Not long after I made this purchase,  I had to head off to Australia.

Believing I was doing the right thing,   I took them in to the local certified Bryston workshop to get converted.

The conversion was fine; when I finally got set up in the new digs they were just as wonderful as ever.

Unfortunately,  the 4B stopped powering up one day after about 6 weeks.   I took it back to the workshop thinking it was under warranty, but they are saying that I need a part that costs $600 to repair my unit,  and that it's not under warranty because it's not in the US anymore.

Is there anything I can do to sort this out,  or is my warranty just voided until I get back to North America?

Cheers!

[James Tanner]

Hi

Yes the policy is the product has to be serviced in the country it was purchased from.

What part are you taking about that costs $600?  It may be a labour costs as well?

james

[nemir]

I'll get more details with regards to the part.   I am curious to know.  I originally thought it was related to the conversion which I would expect the workshop to take responsibility for.....

I've read the fine print in the warranty where it says " The warranty will only be honoured in the country of the original purchase unless otherwise pre-authorized by Bryston."

I was originally not worried because you guys are rightfully famous for having the best warranty going around.   Obviously it's too late now,  but...  What could I have done to get 'pre-authorized'?


Cheers!

[James Tanner]

I'll get more details with regards to the part.   I am curious to know.  I originally thought it was related to the conversion which I would expect the workshop to take responsibility for.....

I've read the fine print in the warranty where it says " The warranty will only be honoured in the country of the original purchase unless otherwise pre-authorized by Bryston."

I was originally not worried because you guys are rightfully famous for having the best warranty going around.   Obviously it's too late now,  but...  What could I have done to get 'pre-authorized'?


Cheers!

Hi Nemir

Where and when was it purchased please. If second hand do you have copies of the original purchase.  Send me the Serial numbers as well please and I can trace the history for you.

Also when you say workshop in Australia - was that our distributor or a shop authorized by them?

james