Ruben, please contact me directly. These vague, incomplete forum posts do not answer the specific questions that I've asked you multiple times over multiple months via multiple communication paths. I still want to know when, precisely, I can expect delivery and what issues remain.
I agree with others in that you're a good guy with good intentions, and the quality of your work and perfectionism do you significant credit, but, to speak plainly, that's only part of the equation if you mean to operate a customer facing business. As I've mentioned previously, even the most basic direct communication would go a long way in alleviating the significant and well justified frustration among your customers. I, and others, will usually happily cut you some level of slack in the face of personal trials if you at least communicate. And in my case, the last thing we need is for you to have to rework something on my speakers yet again because you didn't ask or answer a particular question. Clear communication (and detailed documentation of all discussions for future reference) protects you as much as your customers.
I've never felt it appropriate to express concerns or frustrations publicly (as you well know, given what I've told you about my last set of speakers from another manufacturer), but your insistence on using this communications medium can't help but expose some small part of it during customer attempts to obtain any amount of information. Let's please have an actual conversation and get the issues addressed, with a clear path forward and firm commitments. At the very least, please answer the questions that I've sent you repeatedly via email. I know you want this effort completed every bit as much as I.
Thank you.
