I'm not a Bryston customer. That said, this sort of opinion polling won't accomplish anything except providing someone with imaginary data points that will "confirm" bias. Anyone with a product complaint is vastly more likely to voice a negative opinion in public that those with a positive opinions.
I'll bet that every single manufacturer of digital equipment using optical drives experiences difficulties with their drives. A little digging in forums shows these sort of issues with about every brand of disc spinner, Bryston isn't unique.