I owned a Rega Apollo. Didn't need to be sent to the distributor, but had spoken to them about an issue. Very nice guy (Steve?) who answered everything and offered to take the unit back. I followed what he said instead of returning it, and everything worked out great. My dealer was also great too.
I've contacted them about other, non-breakdown issues several times, and he was always very quick to respond. Even on Sunday.
Several people I know have had similar experiences with him. Those who needed repairs got it very quickly and at a very reasonable price (if out of warranty).