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I'm getting ready to get a new refrigerator in about a month's time, after I move. The only research I've done so far is read the review of 160 refrigerators in the July 2011 Consumer Reports. Do you have that issue? I picked one out that has a very high overall rating and also has their best rating for low noise. It is an LG LFC25776 (French door upper fridge portion, bottom freezer). I did find it online, and I meant to call the place up to find out what the deal is with warranty service, but have not done so yet. The other option is that Home Depot sells them, and my local Home Depot has them on sale. But this was only the stainless steel version, which is more expensive, and I've heard stainless steel is murder for fingerprints. If you can't find the mag, feel free to PM me.
You know, I bought a flat top range once based on a Consumer Reports review, and that thing would barely boil water (and one of the reasons I bought it was its supposedly high power burners) in a large pot. And it had multiple problems as soon as I picked it up (range was supposed to turn on light when you opened the door; that happened only every once in a while). I also bought a Bosch washer that CR dinged because it did not allow you to add bleach, but that thing was fantastic. A note to CR: You don't need bleach with power wash and super hot wash.
Sounds like Photon's experience is more a cautionary tale about Sears and Samsung than buying on line! I also had a bad experience with Sears service: wouldn't tell me the name of a dishwasher part, because they wanted 200 to install it. Took me literally 5 minutes, once I figured which part.I do not like my current side by side fridge; deep narrow compartments means food gets "lost."Stainless steel fingerprints, and scratches very easily. I like it though, and the stainless steel cleaners help."gardenweb" is a great online source for info on appliances and other home related things. Main source of research for my stove purchase. I prefer it to the hit or miss Consumer Guide (would you use CS for audio? )John
With the popularity of "open plan" kitchen layouts in newer homes, a quiet fridge is a must, yet there's really no way to know how quiet a fridge is without taking someone else's word for it. I have found some online review sites and that helps some. It seems people's experiences with CR recommendations are a mixed bag, but I'm not sure how else to proceed. I'm checking out that gardenweb site, so hopefully they'll have something.
If you do a search on any brand (pick one) you will find an army of people PO'd they bought it. Every company seems to have issues.