OK, several things here:
First off, I personally messed up by not taking care of the problem sooner and immediately. Should have, but for whatever reason, didn't. Sooo, when I read about this sell-up it comes across as a rip-off. Is it a rip-off if in order to eliminate one of the possible reasons for the hum problem is this upgrade, if the upgrade is done pretty much at cost without profits to make up for the problem ? Is it then bad service if I'm trying all of this and send out a Symphonic Line integrated as a loaner without any strings attached ????
The problem ? Who knows what happened ??? I don't.
If one is happy with a different amp that works better in his system, cool. Congrats, and I mean it.
Again, we have well over 4,000 customers, and probably 2-3 times more repeat customers than those who sold the gear. If there are, let's say 6 pieces / month for sale, then that equates to roughly 1/10th of 1 % of Odyssey on the used market. Not a big deal at all....
As for tubes, I understand why some people are drawn to them. Digital nope, but tubes I understand, and of course this is very subjective and spectacularly system dependent.
Now, I probably have much more experience with tubes than 99 % of you guys out here, and I'm talking about in my system, not at a show or dealer demo. Keep in mind that over the 23 years I took a lot of trade-ins if interesting enough, and thus had the chance of experiencing dozens and dozens of audio pieces. As for tubes, I have had different ARC's and CJ's, different CAT's, Lamm, Graaf, Futterman and Moscode, Melos, Aranyov's, Quicksilvers, EAR, Klimo's, Thor, Lazarus, the fantastic Kebschull's that I imported in the 80's, some other suspect German gear, a couple of cheap Chinese pieces, that were adventurous to say the least, old MC Intosh's Fisher, Eico's, Dyna, and dozens of other vintage gear that I got for a friend in Germany for him to sell, 4 different Jadis, still some Symphonic Line,
Manley, Rogue, Cary, and a few others I forgot. Right now I have the SL Erleuchtung, an ARC 100, and an Almarro 318 B.
To say that I have had experience with tubes is an understatement, and all of them in my system. Needless to point out that I like tubes as well.
Yes, I like tubes when I'm in the mood to listen to soft music or voices for an hour or two. However, I also listen to big dynamics and Rock , Jazz Rock. There are a few tube amps that I could live with full time, but honestly, I don't have that money to spend. You're talking at least 10 - 15 times the amount of what I have with my own gear. It is also clear to me that unless your speakers are truly synergistic, cheap tube amps just don't cut it. 2nd and 5th harmonic ditortions, yup. Soundstaging, - of course. Sweet undertones, ditto. All of that can be had in a 100 $ tube amp. Easy, but when it comes to the real life illusion and mastering of all of music's facades, then they are pretty much all sub-par. But again, personal preferences. That, in a nutshell, is my experience of 24 years in the business, and of course, based on my taste.
So, to sum it up:
Sorry about the mess-up, apologies again.
Tubes? Yes, within reason and ONLY based upon system synergy and taste.
Late,
Klaus