How would you like to buy your audio equipment?

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PRELUDE

Re: How would you like to buy your audio equipment?
« Reply #20 on: 28 Mar 2011, 01:24 am »
I was in Vancouver last summer and while I was walking in the street,I saw a hi-fi store and just walked in and said hi with smile out of 5 people only one hardly said hi.Any way I started looking around and just saw this very nice "ACOUSTIC SIGNATURE" turntable and my friend turned to me and said,the way you looked at it sounds like we not going to leave with out it.the same time I was ready to ask the sales man for it, but he throw us out just because he had a guy inside the store that might buy the expensive pair focal speakers and his excuse was,(I am sorry I am very busy today).
Well, I went throu a lot of this kinds of stuff with this dealers but I thought this one was the worst one that,he even did not let me talk.

vegasdave

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Re: How would you like to buy your audio equipment?
« Reply #21 on: 28 Mar 2011, 01:39 am »
That's terrible. Sorry to hear you went through that.

eclein

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Re: How would you like to buy your audio equipment?
« Reply #22 on: 28 Mar 2011, 01:44 am »
I was ....
Well, I went throu a lot of this kinds of stuff with this dealers but I thought this one was the worst one that,he even did not let me talk.

Prelude- That sucks but my question is WHY would you ever go back the second time, let alone 3rd or more...screw them!!!!! :thumb:

sfraser

Re: How would you like to buy your audio equipment?
« Reply #23 on: 28 Mar 2011, 02:58 am »
In general I buy used (Bryston) equipment via the Internet. I usually know what I want, and the local dealers are not adding "value add" that would warrant purchasing locally. I am located in Ottawa, but travel quite a bit, the best hifi shop I have been to in the last 2 years was in Antwerp Belgium, forget the name, but it was in the diamond district near the train station. I walked in and the staff was friendly, I indicated that I was not a local and would not likely purchasing anything but they still went out of there way to make me feel at home and demo some amazing equipment. Of course when a "real" customer came in I got the he'll out of the way, ensuring I was not impacting a sale. It was one of the best experiences I have had in a hifi shop in some time.

Chromisdesigns

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Re: How would you like to buy your audio equipment?
« Reply #24 on: 28 Mar 2011, 03:30 am »
As cheaply as possible!   :green:

Having said that, I'll echo a lot of the comments about so-called "high-end" dealers that have already been made.  I lost count (before I stopped going entirely) of the number of times I passed a "high-end" dealer, stopped in to see what they were offering, and was completely ignored.  Happened several times at a (now-gone) dealer on Broadyway in NYC just below the Strand book shop.  I was in the market for a turntable upgrade and a tubed pre-amp, at that time they stocked lots of tables in a wide price range, and had about 100 feet of shelves lined with used gear.  Do you think I could get a salesman to even DISCUSS it with me?  Nope.

Another time, I was seriously going to buy a pair of (then) higher-end Martin Logans.  This time, I made an appointment for a listening session at a store near DC.  Was assured they'd have the ones I wanted hooked up and ready to go, with equipment comparable to my system.  I get there, nobody has any idea what I'm talking about, after standing around waiting to be helped for about 1/2 hour after my appt time, somebody finally decides I'm not going away, asks me what I want.  I tell him, he explains those speakers are in a sound room being used, and they were set up with Levinson gear, couldn't be changed to something more realistic, yada, yada, yada...they went out of business eventually, too.

No more -- I buy used locally from individuals, or a store if I can find one that actually helps customers, otherwise online new or used.  Besides, all the stores now want to sell you a huge home theatre setup, if you are 2-channel audio, they look at you like you are from outer space!

The incident with the ML's finished me on audio stores.  I might not have had $100K to spend on speakers, but I sure had $10K!  That was back when $10K was still real money.   Well...Doom on them, as the Rogue Warrior would say!


One last thought -- I was in computers for most of my career, then retired and went into the jewelry business.  Once thing you NEVER see in the jewelry business is salespeople ignoring customers -- I don't care who you are, or what you look like.  When I was in NYC studying for my GIA certificate, I walked into the Cartier flagship store on 5th Avenue to see an exhibition of yellow diamonds they were featuring, in jeans and a denim shirt. The sales staff were very gracious, took the time out to show me several world-class pieces, and in no way implied that I was wasting their time.  When they found out I was a GIA student, then they really started pulling out the stuff they were proud of.  In a good jewelry store, nobody walks because they feel the staff isn't interested in selling to THEM.  If it happened, the salesperson would be out of a job the same day.

vegasdave

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Re: How would you like to buy your audio equipment?
« Reply #25 on: 28 Mar 2011, 08:19 pm »
In general I buy used (Bryston) equipment via the Internet. I usually know what I want, and the local dealers are not adding "value add" that would warrant purchasing locally. I am located in Ottawa, but travel quite a bit, the best hifi shop I have been to in the last 2 years was in Antwerp Belgium, forget the name, but it was in the diamond district near the train station. I walked in and the staff was friendly, I indicated that I was not a local and would not likely purchasing anything but they still went out of there way to make me feel at home and demo some amazing equipment. Of course when a "real" customer came in I got the he'll out of the way, ensuring I was not impacting a sale. It was one of the best experiences I have had in a hifi shop in some time.

 :thumb:

whatsthisone

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Re: How would you like to buy your audio equipment?
« Reply #26 on: 1 Apr 2011, 10:49 pm »

Update 4/6/11:  It is with tears in my eyes that I must report that my recently purchased 2nd generation IPOD shuffle, which I bought online this week to take on my trip to Thailand and Nepal (Everest Base camp, Mera Peak, and Island Peak) :thumb:, just bit the dust on my second run at about mile 4 :duh:.  Perhaps when I placed my Part Express order this morning for Caps and resistors I should have ordered extra parts for the shuffle :lol:.  I have a 9:15 appointment at Apple store for a replacement (3 of 3 failures, who is the fool here, and who’s jumping back into that briar patch you ask? :o).  Perhaps Bryston should start making a “shuffle” type of player.  James is there anything in the works? 
_______________________________________ ____________

I like to buy my gear used, at a deep, deep, discount, and in bulk if it brings the price down :thumb:.  I like to keep as much of my money as I can :D.  I also have no use for the attitude at most of the “Hi-Fi” stores.  My experience is they are mostly little “pricXs” working there with attitudes that can not be justified :evil:

My background is as a logger :scratch:, them military :duh:, and then worked my way through college :cry:, and then law school : :o, and then my wife went to law school :thumb:.  Over this period I have experienced folks looking down, and I have been around many folks with egos and attitudes out of proportion to what they should be.  The Hi-Fi scene is also a great place to watch the attitude at work (or the car lot).

They ran me out of their stores with there attitudes many years ago.  It is funny who gets the last laugh.  Magnolia Hi-Fi  ran me away with their superior attitude many years ago.  Recently they closed a few of their local stores.  HaHa.  I used to own Krell products which Magnolia sold (and sometimes I even bought their demo stuff).  I do like Krell, but for extended listening it causes me to want to rip the hair out of my head by the handfuls (I really love it for shorter listening sessions).  I searched for a product that was a bit more laid back for extended listening.  I came across Bryston products (no local Bryston dealer) and started purchasing used Bryston everywhere I could (If I had of found some Classe products at that time they might have had an opportunity to get me hooked).  No need for me to ever even step into their store again.  But wait, recently I wanted to hear the new 801 diamond and possibly get a pair.  I walked in with my 5 year old boy the other day for a listen.  It took me no more than 5 minutes of attitude to turn my hat around and walk back out the door.  They had my boy hooked because he thought they looked cool as if it was a gun on top.

As a side note: I wonder if the Hi-Fi industry is trying to con the youngsters into thinking purchasing audio gear is an “investment.”  I read these forums where everyone is slapping each other on the back about their recent “investment.”  Audio is a pure waste of money, and nothing more than enjoyment.  Nothing wrong with it, but that is what it is.  I recently bought three 5 year old 7bsst’s for $4000 delivered from the original owner (5 year old units).  I sold one and it has cost me $2088.70 for the pair in my living room (the 5 year old 4bsst in the living room cost $850).  I believe (according to the receipt) the 7bsst’s were $3349 ($10,047) each new.  It cost the original owner $6047 to own these amps for 5 years, or $3.31 a day (about a $100 a month, just for the amps alone).  Now that does not look like a good “investment.”  I love to invest, and over a 5 year period my $10000 usually grows and becomes mucho grande.  Anyway, I think we need to make sure we are looking at audio through clean lenses, and not those provided by the industry.  A little heads up, if you can not pay cash for your audio purchase, it is not within your budget!

I do like folks to continue to buy their products new from the retailers at full MSRP.  It keeps the Companies in business, and keeps good used audio flowing into the used market.  I will always give those that buy their products new and at full retail a pat on the back.  But do remember that a pat on the back is only a few vertebras away from a kick in the pants.

More fun, less attitude…

I will be listening to my “new” (bought from the military commissary tax free, and $5 off) 2 GB IPOD Shuffle for 6 weeks in the mountains of Nepal.  Not Hi-rez, but you might say it will be “High-Fi”.  Also, I bought a brand new subwoofer with 5 years warranty the other day.  It was the discontinued model and was 1/3 of the original price.

Carry On!
« Last Edit: 6 Apr 2011, 08:59 pm by whatsthisone »

viggen

Re: How would you like to buy your audio equipment?
« Reply #27 on: 2 Apr 2011, 12:52 am »
I sold some audio during my college years to make ends meat.  I was the young guy surrounded by a bunch of gray haired veterans.  They constantly tried to school me on how sales should be conducted.  What I saw was just snobbery.  But, what I think the problem was that most of these old guys had problem closing the big sales.  I think the way they treat the perceived less affluent is out of insecurity as they are actually one of them and not one of the affluent that they wish to cater to.  I think this is what you call cognitive dissonance. 

I don't know.  Just 2 cents from my experience. 

JLM

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Re: How would you like to buy your audio equipment?
« Reply #28 on: 2 Apr 2011, 01:23 am »
I had a couple of hours to kill today between appointments and choose to go to a discount mall rather than either area HT/audio shop as they don't sell anything I want (one used to sell VMPS) and they don't know anything about anything beyond what they sell.

What does that say about B&M audio? 

To me, it says (as nailed above) they really don't know how to sell and in fact are doing a great job at running audio into the ground.   :cry:

Quiet Earth

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Re: How would you like to buy your audio equipment?
« Reply #29 on: 2 Apr 2011, 02:24 am »
Wow, this thread has turned into a major downer.  :( 

I see a glass that is at least half full. Usually it's full to the brim with fun and opportunity. Most of my experiences have been more than fair.

Maybe my expectations are out of whack?  :dunno:


whatsthisone

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Re: How would you like to buy your audio equipment?
« Reply #30 on: 2 Apr 2011, 03:48 am »
I just read this on someones post and thought it was approriate here.

"It's morally wrong to allow a sucker to keep his money. - W. C. Fields - unspoken motto of most of the high end audio industry." :lol:

skunark

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Re: How would you like to buy your audio equipment?
« Reply #31 on: 2 Apr 2011, 04:43 am »
I've always built a relationship with the salesman vs. the store.  There are several good stores in my neck of the woods, but sadly on any given day you can walk in and immediately get a bad experience.   My advice is to find a good salesman and stick with him/her.   My favorite type of salesman/women (:)) will ask me to listen to this track or that track and I love how they set up the song.  They typically tell me more about the band than the gear i'm considering buying.  I totally respect that.

I grew up in a very small town and when the so-called "made in the usa" store opened in a town more than an hour away, the shops in my hometown immediately closed.  What was a regular visit to these stores turned into a monthly trip to the "city" to hit the big box stores I now no longer shot at.   To be honest, I didn't notice what was going on with the businesses until I order my next model rocket to destroy with my allowance probably a month after the store opened.  I called the lady in the town over who owned and operated the Radio Shack informed me she was closing the doors that week.  That experience makes me very selective now where I shop and dine in town and will alway pick the locally owned stores over chains.    In the end it's your community, so do you want it with character or without?

Phil A

Re: How would you like to buy your audio equipment?
« Reply #32 on: 2 Apr 2011, 04:59 am »
For the most part, I get used stuff at this point.  If it is something new and I want it and can afford it, I won't let that stop me.  I find myself buying from traditional dealers much less than in the past.  The main reason is that the main system has reached the point that with a rare exception (like once over the last 5 or so years), when I've walked into stores I don't hear anything as good as I have at home.

GaryArthur

Re: How would you like to buy your audio equipment?
« Reply #33 on: 2 Apr 2011, 05:10 am »
Wow, this thread has turned into a major downer.  :( 

I see a glass that is at least half full. Usually it's full to the brim with fun and opportunity. Most of my experiences have been more than fair.

Maybe my expectations are out of whack?  :dunno:

You're not out of whack.

I bought my 28B-SST2's new last year. That does not make me a sucker. It makes me a discriminating buyer. 

Gary

JLM

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Re: How would you like to buy your audio equipment?
« Reply #34 on: 2 Apr 2011, 09:43 am »
skunark,

IME, AC is my "home town" so buying from AC sponsers (pretty much cottage industry types) is a lot like buying from local mom and pops.  When there is no home town audio shops, its the best I can do.  It's still a thrill for me when the AC proprietors reply to PMs or posts. 

In our little town, we have many of the cheaper chain restaurants (Applebee's is probably the most high-end they get) we frequent the mom and pop's.  Even though it mostly family dinning/menu, the food is better than the microwaved stuff prepped off site that most of the chains offer.

But yes, the Wallmarts of the world have snuffed out many little guys, and I do fight back when I can.  Even though I own Toyota and Subaru, both were built in the U.S., as was my previous Mazda, Toyota, etc.  Wish I could afford to buy a home grown cottage industry car (that'd be Tesla and what?).

Except for a Behringer DEQ (which I bought from an AC member), my $45 Ikea "rack", and some cabling; all my stuff comes from U.S. based cottage guys (mostly from AC). 

john1970

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Re: How would you like to buy your audio equipment?
« Reply #35 on: 2 Apr 2011, 11:09 am »
I generally tend to purchase either new or dealer demo.  However, I have also purchased used locally when I can received a good deal.  A couple of years ago I picked up a 8 month old 10B Pro Sub crossover for $1400; I will use it in my system for many years.

Best,

John

rollo

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Re: How would you like to buy your audio equipment?
« Reply #36 on: 2 Apr 2011, 02:38 pm »
  How would I like to buy gear ? Through a reliable dealer, thats how. however NOT in the conventional manor.
  My concept is a home demo conducted by the dealer or Manf. rep. Not just your regular dealer but one who thinks out of the box. Takes trade ins, offers financing, loaners, sells previously owned gear  and offers a discount of 10 to 20% depending on amount of sale.
  I would PAY $50 for a demo of a single component and $75 for a full system demo. The rep makes his travel money and receives a commission for any sale.
  By ofering previously owned gear and trade ins more customers will be able to buy something. Financing is a big key, with system costs above $20,000 a monthly payment plus deposit would help sales. A vig of 10% for financing should suffice.
  A manf. like Bryston can have company reps driving a Bryston truck. Lots of exposure
to John Q. public everyday.

No matter how good the setup in the store a home demo is priceless and many more sales will be had.
   I would love to drive that truck.



charles