The photos obviously start out in color. On my computer, I convert them to b&w. Then I increase the contrast, adjust the "shadow" etc.
I go down to my local drug store and have actually been working with the people that do it but we can't really figure out how to adjust the photo to get rid of a blue-green tint from the Kodak machine. (a three color heat transfer process) When we use the Agfa machine (I forget that process - I'll ask again this afternoon) the prints come out with - I can't really say for sure - a kind of brownish overall tint.
How do you get real black and white/gray tones out of your photos?