I had B&W speakers for years - CDDM7/CDM9/803's, to my ears they do have a consistent 'house sound' which I found to be more top end related (too bright and harsh) rather than bass light. I ran the 803's as the front left/right in a HT 5.1 setup powered by a Bryston 4BSST, and did find the bass to be on the light side with this amp - given that bass is a strength of the Bryston I put this down to a mismatch. Replacing the Bryston with an Anthem P5 fixed the bass (a great multi-channel amplifier). What I take from this is that getting the amp right was critical.
A couple of years ago I decided to try something different and auditioned a pair of Salk HT3's (at the house of an ex-B&W owner) who also shared my views on the B&W house sound, and followed this up with an audition at Jim's house. The biggest initial improvement for me was the openess, clarity and naturalness of the top end - this is why I bought them. The other bonus I discovered later was the bass, faster and deeper than my old B&W's. I used to listen to the faults in my 803's and now just listen to music from the HT3's. I did have a REL subwoofer that I used to back up the 803's, this is now redundant, the sub was probably more relevant with the 803's than your 802's?
I still believe B&W make great HiFi speakers and would recommend any potential buyer take a listen. If you just want to work on the bass then I would possibly consider the amp first, if you want a complete change then you might want to cast the net wider to other brands.
Trust this helps in someway.