Unfortunately after following all the steps in the link, more than once, she's still locked up.

My Nano is the first iteration and no longer under warranty.
It is a 4 gig which was the largest they made at that time.
Repair price on the web is $99
New battery about $50.
A new 4 gig Nano is $149.
They now make an 8 gig for $199.
I guess the next step is to head for the Apple store near me and see if they'll at least diagnose it and if not just buy a new one.
Thanks so much for the help.
