[Vr3]

Well --

About a week, week and a half ago --- I started hearing a static, more so an interference within my system... audibly heard from 6 feet away, which is quite loud...

I spent 6 hours of trouble shooting....

And after 6 hours of searching out possibilities, using MP3 players as sources to make sure it wasnt my power, to go direct to the amps, every possible configuration you can think of...

I figured it was either the Candela, Shanling, or my Paradigm Crossover -- but everything kind of pointed at the Candela...

Well, 2 days ago I received an Outlaw 990 ---

Totally removed the Candela from the rig, the static went away completely...

A second problem arises ---

I plugged the Outlaw 990 with the Candela in the HT bypass ---

Doing this, caused the volume on the Candela AND Outlaw to drop to about half of what it should be...

Also, no matter what source I select (HT, CD, Aux 1/2) - I can hear the Outlaw through the Candela....

I called Odyssey -- talked to Mike, he wasn't sure

Talked to Klaus, he said to contact Alex, as he wasnt sure either

Contacted Alex via. PM -- no response yet

But while I am waiting, I figure I might as well ask some more people and see if I can come up with any answers before I have to ship this thing off...

And the Outlaw 990 just dosnt sound to good for music... 

Thanks for your help in advance

[JCarney]

If you have any 12AU7's in the house, replace the tubes. I had a bad tube in my Candela, and had a similar noise. Maybe Alex unknowingly got a bad batch of tubes. I have no idea about the bypass problem.

JCarney

[yooper]

I had the same issue and talked to Alex a couple times about this.  

My two channel listening and HT needs are all done within the same room.  I have an Anthem AVM50 (pre) and and Anthem MCA50 amp that I use for HT, but now use My Mono Extreme SE's for the front channels.  

I learned that a few pre's cause an issue with the Candela HT bypass and Anthem is one of them.  The solution was to not use the HT bypass within the Candela, but use an AUX input instead.  This means that when watching movies I have to keep the Candela on and switch to the Aux input instead of the HT bypass.  I also level matched the Candela with the Anthem which calls for an increase in the Volume level of the Candela to a tad over the half way mark.  What I did was use my spl meter to calibrate the volume of the Candela through the Anthem, and then used a pencil to make a small tick mark on the volume control and a second small tick mark on the face plate, then level matching was spot on for the Aux input.  Makes it easy to have accurate spl levels when switching to HT. 

*WARNING*  Don't forget to turn the volume back down when switching to two channel, it will scare the sh!t out of you!!

I would prefer not to have to do this as the Candela is on much more than it needs to be, but I felt it would take a lot more money to have a tubed pre that would sound as wonderful as the Candela when listening to two channel music, especially with the Odyssey Mono's.

I usually won't turn on the Candela if I'm watching crap tv as there isn't much going on with the front channels anyway, but will turn it on when watching a good show on tv, playing a video game, or while watching HDDVD or DVD.

Alex mentioned I could send it back, and he could remedy it on his end, but I declined.

I don't have an answer for the static issue.

Good luck, and if you have any further question I would be glad to help.

Mark

[Vr3]

Yeah -- lol

I'm definitely not going to do volume matching -- lol

So if that is the alternative, I definitely will be sending it in and listen to this bright, shouty 990 till it comes back

 

Thanks though --

I've swapped the tubes, problem is the same... not sure

[marvda1]

try cleaning the pins on your tubes.

[John151]

I have an Outlaw 990, and just got received my new Candela  about a week ago.

My 990 is connected to the HT input on the Canedela.  When the 990 is on, the gain on the Candela goes up by several fold, and the 990 source can be heard, along with the selected source on the Candela (even though the Candela is not switched to HT).  When the 990 is turned off, the gain on the Candela is very low, such that on some tracks, I listen at full volume.  I will try disconnecting the 990 to see if there is a difference in gain.

More info to follow tomorrow! 

[lazydays]

I'd try swapping the tubes left to right in the Candella. If the noise shifts you know you got a bad tube. I had a hum with mine for awhile, and found it was in the inter connect (an Audioquest). I had a pair of Synergistics Alphas that would just barely fit the distance, and that alone took 80% of the hum out of the system. I then had Klaus build me a pair of IC's that were about eight inches longer. I still have a very slight hum in the system (you have to have your ear with a foot of the driver), and it's from the phonostage. I've found the Candella to be a little sensitive to cables, and even power cords (another story).
So do the tube swap (or completely change them out), and work from there. One last thing: I also found that my preamp hates haligon lamps. Usually when you hear static or a loud hiss, it's in the tubes somewhere.
gary

[Vr3]

I have an Outlaw 990, and just got received my new Candela  about a week ago.

My 990 is connected to the HT input on the Canedela.  When the 990 is on, the gain on the Candela goes up by several fold, and the 990 source can be heard, along with the selected source on the Candela (even though the Candela is not switched to HT).  When the 990 is turned off, the gain on the Candela is very low, such that on some tracks, I listen at full volume.  I will try disconnecting the 990 to see if there is a difference in gain.

More info to follow tomorrow! 

If you are having to crank your Candela past half way to get loud sound -- something is definitely wrong...

I get ear splitting, neck hair standing up volume at about half way to 3/4 of the way ---

So, definitely look into that...

[Bigfish]

I own a Candela and my front speakers serve double duty for HT and 2 Channel Listening.  If I turn the Candela immediately after shutting down the Denon 3806AVR I have to crank the volume up to obtain normal listening levels.  A short time (30 secs maybe) the volume jumps up to normal levels for the volume dial setting.  It seems kinda strange but it has done it since I received it in May.  I do not hear any hiss or noice and I have rolled several different brands of tubes through the Candela. 

Good luck and keep us posted on what is diagnosed to be the problem.

Ken

[TomS]

I own a Candela and my front speakers serve double duty for HT and 2 Channel Listening.  If I turn the Candela immediately after shutting down the Denon 3806AVR I have to crank the volume up to obtain normal listening levels.  A short time (30 secs maybe) the volume jumps up to normal levels for the volume dial setting.  It seems kinda strange but it has done it since I received it in May.  I do not hear any hiss or noice and I have rolled several different brands of tubes through the Candela. 

Good luck and keep us posted on what is diagnosed to be the problem.

Ken

Ken - That sounds like the "normal" thirty second power on mute sequence to me.  Am I missing something?  Tom

[Bigfish]

Ken - That sounds like the "normal" thirty second power on mute sequence to me.  Am I missing something?  Tom
[/quote]

No Tom, It takes my Candela something like a minute to warm-up and produce sound.  If I have just turned off the Denon and the Candela has warmed-up and producing sound the sound is at a lower level than normal for maybe 20 to 30 seconds.  All of a sudden the SPL leve will jump dramatically to normal levels for that volume setting.  If I just turn on the Candela without having used the Denon I obtain normal volume levels from the Candela as soon as it warms up and starts producing sound.  I hear a little pop or click when the unit has warmed-up and she is ready to play.  I guess I figured it just had something to do with the Denon being connected to the Candela. 

Ken

[TomS]

No Tom, It takes my Candela something like a minute to warm-up and produce sound.  If I have just turned off the Denon and the Candela has warmed-up and producing sound the sound is at a lower level than normal for maybe 20 to 30 seconds.  All of a sudden the SPL leve will jump dramatically to normal levels for that volume setting.  If I just turn on the Candela without having used the Denon I obtain normal volume levels from the Candela as soon as it warms up and starts producing sound.  I hear a little pop or click when the unit has warmed-up and she is ready to play.  I guess I figured it just had something to do with the Denon being connected to the Candela. 

Ken

Very strange...  Need to talk to Alex G about that one.

[John151]

I ran a few tests on the HT bypass feature.  My findings are as follows:

1)  With the Outlaw 990 dis-connected, the output level of the Candela is normal.  Typical listening levels have the volume knob at 9:00 (about 1/4 volume).
2)  With the Outlaw 990 connected to HT, and turned OFF, the output level of the Candela is very low.  Most tracks will play with the volume knob around 3:00 or higher (3/4).
3)  With the Outlaw 990 connected to HT jacks, and turned ON, the following were observed:
  a)   The HT sound passes through the Candela, regardless of the setting of the source select switch.  Rotating the switch has absolutely no impact on sound, even when between settings - there are no clicks or other sounds through the speakers at all when the selector switch is moved.
  b)   When non-HT sources (i.e. CD) are selected, their sound is played along with the HT source. 
  c)   CD source plays much louder than when the 990 is ON than when turned off, with one exception.  If the 990 volume is at zero, the Candela acts like the 990 is turned off.  If the 990 volume is moved off of zero, the volume kicks up significantly (after a 3 second delay).  This acts very much like a toggle switch.

My guess is there is a ground issue of some sort.  Could possibly be specific to my set up, however, my Tempest never had any issues.