It is definitely a toss up. I have a problem though with most websites devoted to electronics or even cars, as all you hear from are the people who have had problems. You don't get "I purchased this a year ago, and it's fantastic!" threads, as those people no longer go to the website. For instance, the only time I go to a Saab website is when my Saab is having a problem. The other 99% of the time, I don't do anything and am not on the website.