I saw the specs for your loudspeakers. According to figures, it is fairly sensitive, not necessarily being a heavy load. Spec says 91 db, in reality it might be close to 89 db according to what was found at a Stereophile review. In the scale of things, what it considering loud might be different with different speakers, amplifiers, preamplifiers and also the source.
I run a couple of drivers, Open baffle. Depending of the driver, my preamp is very sensitive giving me high volumes really fast. I never got past 12, usually I do 9-10. The only instance I passed past 12 was because I was playing a record and I needed more gain. I have never cracked a full orchestra scale on LP or CD past 12. If you ran a CD recording of that passage, it would have been loud for short bursts. Eventhough the amp is rated to provide down to 330 watts at 1 ohm per channel, a full orchestral work could have asked for a lot more wattage than what was expected.
Not too many amplifiers are designed to provide CONTINUOUS watts for more than short bursts, I mean milliseconds. The passage was louder than what the speaker was given in terms of watts, and it must have scaled really fast.
Work with the dealer or not, I am sure that you will face the same problems with a brand new pair. What amp or system did you have before? What sort of music do you play?
BTW: If you also listen to an Ipod, ask yourself if you can hear your favorite song leaking through the headphones from lets say 10 feet. If the answer is yes, then perhaps you play music louder than most people.
If you want to crack the whip with loud orchestral works, you will definitely need more than 100 watts at 8 ohms.