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Their recommendation was to return the Speed Box for a refund.
Honestly, I would look elsewhere for a turntable that maintains proper speed and does not require a $500.00 speedbox, then your $500.00 goes toward a better table. It's amazing that they sell something like this in the first place to correct for a motor that can't maintain proper speed, then they want to gouge you $500.00 to correct the problem. This is exactly the reason why so many are getting into the Technics SL-1200 tables at this price range. And no, I don't own one but would not hesitate if my table had speed problems.Phill