I will check with your distributor. Trade in and other discount programs come at a great cost to the manufacturer and distributors. So we can not force all our distributors to offer each and every one of the incentive programs that we offer. Similarly, we also can not force them to offer every products that we make.
Warranty and support are different from incentive programs. These are legal binding terms that come with each product.
Regardless, I think we can come to some satisfactory solution.
Next time please email nuforce directly instead of posting it on the forum. Some matters are best to be resolved privately to achieve desirable result
