Thankfully I got a PM from Rosconey, but I'll probably never be an Odyssey Audio customer as it's just too much work to climb the learning curve, making the stuff inaccessible. I'm around A/C all the time, but can't imagine a newbie having to piece together snipets from years of post to gather what is going on.
I don't expect Klaus to spend time on the phone with each potential customer. That would take too much of his time. Time away from running the company and time that is not putting food on the table. In fact that's why I don't try to call Klaus and the guys like him. While I do treasure the opportunities to talk with them, it's almost always when they've come to a show or fest, or I have nuts and bolts business to discuss (that actually can be handled by their staff).
Updating the website would help tremendously. Having an advocate to answer e-mails here and from his site would be another big help.
