Freaks on Audiogon. . . .

Hantra · « **on:** 11 Jun 2003, 11:56 pm »

All:

I have had nothing but positive experiences on Audiogon up to this point. Tons of transactions, and they all went great.

But now, I found one of these freaks that I have been hearing about, and reading about on the dispute forums. . .

The guy gets this amp I sell him, and he doesn't like the binding posts, and the power supply physically hums (all Aloias do this), so he is trying to get a refund and send it back to me!

The amp is as represented. There was one scratch on top of the power supply where the amp sits, and I disclose it in my ad. He finds another 1/4" scratch that I didn't see, and so I offer to give him money, or help him get a replacement for the part that's scratched. I thought I was going out of my way to help the guy, but evidently it's not enough.

So. . . What do you do with a guy like that?

Do you give a refund because someone buys something and doesn't like it? Wouldn't that essentially be a test drive?

Hmm . . .

B

Haoleb · « **Reply #1 on:** 12 Jun 2003, 12:14 am »

No. i wouldnt give him a refund. He doesnt like the posts. well thats just too bad. And it hums. if they all do that then id just tell him you know what thats too bad. Or perhaps you could give him a refund but charge him for it like 15% or something.

JoshK · « **Reply #2 on:** 12 Jun 2003, 12:39 am »

I have had two run ins on AG. In this case I would tell him tough love. If he doesn't like it tough. I am generally not a dick when transacting and bend over backwards to help a brudda out, like you have but he seems unreasonable so I wouldn't even offer to help pay to fix it now that he is being a jerk.

Tyson · « **Reply #3 on:** 12 Jun 2003, 12:52 am »

There is also the possibility that HE damaged it during his short owner ship, and thus cannot re-sell it, so he is wanting to send it back to you (damaged) and get his money back before you realize he f'ed up your amp.

JoshK · « **Reply #4 on:** 12 Jun 2003, 12:59 am »

What Tyson said happened to me the first time. I sold my Cary V12 to this dude (first mistake he had no feedback, no nothing). He writes me a nasty email a few days after it arrives (I watched UPS) and tells me it is severely damaged and shows me a bunch of pictures. I think, oh sh*t, and we worked out to file a claim since I insured it. UPS went out and inspected and denied the claim. He told me it was because it wasn't packed properly, no double box and lightweight cardboard. I knew this was a lie. I paid to have it professionally double boxed and had a receipt to prove it, plus the original box was the inner box which was nearly 1/2" thick. Where I did it was a mom and pop shop who remembered me and me bringing it in, they told me to beware of scammers.

Well months of bickering later UPS informed me that they denied his claim because it was obvious that he opened the package and then dropped it and was trying to get reimbursement. This is what I thought but was giving him the benefit of the doubt. However the scratches were scratches wouldn't be were kinda a give away.

Moral: usually people that aren't reasonable when trying to resolve a situation are trying to pull something. This should be the first tell tale sign.

Mad DOg · « **Reply #5 on:** 12 Jun 2003, 01:49 am »

your listing accurately described the product...IMO, sale is final...you owe him nothing...i think your past track record reflected in your accumulated feedback rating speaks for itself.

Haoleb · « **Reply #6 on:** 12 Jun 2003, 02:01 am »

he has a thread over at AA forums asking about the Humm BTW

WilliamL · « **Reply #7 on:** 12 Jun 2003, 02:19 am »

Hantra,

All of us who have had transactions with you have been very happy. You are a pleasure to deal with....

You have great feedback on audiogon as well.

Don't sweat it if somebody is not being honest.

There is not a lot you can do to UNCHANGE your feedback there. However, many of us--both hobbyists, and industry fold-- can serve as references.

At least you don't have to deal with UPS day to day like we do.

Cheers,
Bill

Hantra · « **Reply #8 on:** 12 Jun 2003, 02:34 am »

Hehehe. . .I agree with that B. UPS can be a pain. I noticed my Nerve Endings, and Ayre stuff came Airborne Express though. . . Arrived today. I like their service!!!!

Anyhow, thanks for the advice everyone. I just don't think that the logical thing to do would be to buckle on this, and give the guy a refund. I was trying really hard to work with him. I have a dealer friend who can get a replacement part for the scratched one, but at this point, I am not even sure I'd be willing to help someone so unreasonable. . .

Anyhow, L8r fellas. .

B

Lex · « **Reply #9 on:** 12 Jun 2003, 03:25 am »

Hantra, there are some people that just cannot be pleased. Or they get something, then realize they shouldn't have spent the money and start looking for a way out at your expense!

Goodluck with this one.

Lex

ABEX · « **Reply #10 on:** 12 Jun 2003, 03:32 am »

Hope the guy does not deal in stocks!

On the Hum problem I would tell him if he did his research he would have found that they all have this charcteristic. Same as if an amp has a fan it does make noise!

Scratch:
If you did not notice it how could it just magicly appeared.If it was there and it takes a magnifying glass to see then he has to except that used is sold as is.You were not out to rip him right?Cosmetics are going to have a certain drawback after being used. If it is in acceptable working order being used forget it. Try to let it go.

I sold a set of Maggies which I had forgot to tell the person buying them they were in a smokers household.For the price I sold them to him he did not complain about it.

I would not let it worry you!Let him sell it if he is not happy and can get his $$ back.

Carlman · « **Reply #11 on:** 12 Jun 2003, 03:38 am »

I know some people are really picky but, they see it as mostly their problem and not completely yours if the buyer is honest. This guy just sounds like he wants his money back because he's not happy with his decision. I'd offer him recourse such, 'you could sell it on AG'.... but, that's about it. If he leaves you negative feedback, contact the people at AG and have them remove it.

Just recently I left negative feedback after not hearing anything from a dude that won my auction. (I waited 2 weeks.) It was only $23 with shipping for an Illuminati DV-30 digital cable.

He emailed me last night (about 3 weeks after it closed) and left a really nice message and apologized. Then he offered to buy the cables and said he'd pay paypal on the same day. I haven't sold the cable and I said, sure, you seem nice, just forgetful.... mistakes happen.... etc... Well, it's been over a day and I haven't heard from him. Will I ever? I don't know or care at this point... and I get to keep my cheap digital cable that sounds very good for its price.

Between this transaction and another couple within the past 6 months, I will be steering clear of AG for a little while... I think AG is getting flaky and not as trustable as it used to be. I have bought and sold a lot of stuff from AG... never a problem until most recently.

lonewolfny42 · « **Reply #12 on:** 12 Jun 2003, 06:19 am »

As the old saying goes "You can please some of the people ,some of the time,but you can never please all of the people all of the time."

zeke · « **Reply #13 on:** 12 Jun 2003, 07:57 am »

How loud was the power supply hum ? If you could only hear it near the box then that would be fine, but if you could hear it in the listening seat, then i think that should be disclosed at some point in the sale.

Hantra · « **Reply #14 on:** 12 Jun 2003, 12:25 pm »

Quote from: zeke

How loud was the power supply hum ? If you could only hear it near the box then that would be fine, but if you could hear it in the listening seat, then i think that should be disclosed at some point in the sale.

Unless he sits a foot from the amp, it is not audible, and does not come through the speaks. . .

ABEX · « **Reply #15 on:** 12 Jun 2003, 04:32 pm »

I think he is just not satisfied with his purchase.My amp even hums.

One thing I have warned people to ask about before purchaseing a used amp is hum as many amps do this and it is not always the trait of the mafs. amp,but other things like component failure.

If you have to be right infront or ontop to hear it,it shoukd not pose a problem.

zeke · « **Reply #16 on:** 12 Jun 2003, 04:36 pm »

Unless he sits a foot from the amp, it is not audible, and does not come through the speaks. . .

Then i am on your side of this discussion. I would not refund his money for the minor complaints he has. Sounds like he didn't do his homework on the amp, and now wants the sale to be a" test drive".......

ABEX · « **Reply #17 on:** 12 Jun 2003, 04:40 pm »

Zeke that is what I think also. and I would not give him a refund .Let him sell it.

Always sell use stuff "AS IS" and if he has Insurance on the shipping tell him to go see them if he thinks the shippping did it.

Everyone wants something for nothing today and people are less likely to take responsibility for their own actions.Just the way it is.

Juan R · « **Reply #18 on:** 12 Jun 2003, 10:14 pm »

In my only experience at Audiogon the person agreement was that I had one week to try the equipment, after that time he asked for a email let him know if I going to keep it or returned no question asK. I do not want to say that this have to be the rule but you can avoid this kind of headaches.

ABEX · « **Reply #19 on:** 13 Jun 2003, 12:54 am »

Juan as an audiophile that are suppose to have common courtesy you are right. I do not think this is the case here.

I usually feelout people who buy from me or I buy from them and have a good dialog long before making sales.