Problem with SP2 volume via remote

eddiem67 · « **on:** 17 Jul 2006, 03:25 pm »

It does not work, I have no manually move the volume knob then the volume control works via remote.

James Tanner · « **Reply #1 on:** 17 Jul 2006, 04:00 pm »

Hi Eddie,

Is the volume knob hitting (scraping) against the faceplate?

james

eddiem67 · « **Reply #2 on:** 17 Jul 2006, 04:34 pm »

No, when I press the volume either up or down, the display lights up, but does not switch over to show volume and does not adjust, the IR light lights up, the display lights up, but the unit doesnt seem to know what to do next. really weird. If I move the volume knob manually the volume does adjust via remote, and displays the dbs on the front panel.

James Tanner · « **Reply #3 on:** 17 Jul 2006, 04:52 pm »

Hi Eddie,

Do you have a laptop or computer with a Serial port output?

james

James Tanner · « **Reply #4 on:** 17 Jul 2006, 05:07 pm »

Hi Eddie,

Also what is the serial number of your SP2?

james

eddiem67 · « **Reply #5 on:** 17 Jul 2006, 05:21 pm »

my laptop doesn not have serial port, I use an adapter via usb. S/N shortly

Jason Nugent · « **Reply #6 on:** 17 Jul 2006, 05:26 pm »

Quote from: eddiem67 on 17 Jul 2006, 04:34 pm

No, when I press the volume either up or down, the display lights up, but does not switch over to show volume and does not adjust, the IR light lights up, the display lights up, but the unit doesnt seem to know what to do next. really weird. If I move the volume knob manually the volume does adjust via remote, and displays the dbs on the front panel.

Actually, mine does this too. If I do quick presses of the volume control, I don't ever get to see the volume dB level on the display, but the volume knob DOES move, and the volume definitely goes up. Try holding the button down for a bit. If I do that, it switches over and I see the dB level. It's as though the SP2 waits for a bit before needlessly changing the display value.

eddiem67 · « **Reply #7 on:** 17 Jul 2006, 05:29 pm »

Quote from: Jason Nugent on 17 Jul 2006, 05:26 pm

Quote from: eddiem67 on 17 Jul 2006, 04:34 pm
No, when I press the volume either up or down, the display lights up, but does not switch over to show volume and does not adjust, the IR light lights up, the display lights up, but the unit doesnt seem to know what to do next. really weird. If I move the volume knob manually the volume does adjust via remote, and displays the dbs on the front panel.

Actually, mine does this too. If I do quick presses of the volume control, I don't ever get to see the volume dB level on the display, but the volume knob DOES move, and the volume definitely goes up. Try holding the button down for a bit. If I do that, it switches over and I see the dB level. It's as though the SP2 waits for a bit before needlessly changing the display value.

I've done taps, held the button down, nada...

eddiem67 · « **Reply #8 on:** 18 Jul 2006, 03:36 pm »

James S/N is X001001, was I supposed to send in the remote as well for the upgrade?

James Tanner · « **Reply #9 on:** 18 Jul 2006, 05:01 pm »

Hi Eddie,

No we did not need the remote.
Engineering has asked me to get more info -
1. the control is not rubbing?
2. the remote will work as long as you manually nudge the volume control - correct?
3. The other functions on the remote work OK?
4. If you reboot from the back power switch on the SP2 does it help?
5. It affects both UP and Down functions?

james

eddiem67 · « **Reply #10 on:** 20 Jul 2006, 08:55 pm »

Quote from: James Tanner on 18 Jul 2006, 05:01 pm

Hi Eddie,

No we did not need the remote.
Engineering has asked me to get more info -
1. the control is not rubbing? Correct
2. the remote will work as long as you manually nudge the volume control - correct?Yes
3. The other functions on the remote work OK?All other functions work properly
4. If you reboot from the back power switch on the SP2 does it help?I will try this tonite
5. It affects both UP and Down functions?Correct, works somethimes on turning volume down, never on volume up

james

eddiem67 · « **Reply #11 on:** 21 Jul 2006, 02:48 pm »

Okay, I rebooted the system, it worked for like 5 minutes without a glitch, then back to the same ole. My wife is not a happy camper, she wants me to put the denon back in...nooooooooooooooooooooooooooooo

brucek · « **Reply #12 on:** 21 Jul 2006, 02:59 pm »

So presumably this problem with the sticky volume control only occurred after having your SP1.7 upgraded to a SP2, and that it worked flawless with the SP1.7?

James Tanner · « **Reply #13 on:** 21 Jul 2006, 04:01 pm »

Quote from: eddiem67 on 21 Jul 2006, 02:48 pm

Okay, I rebooted the system, it worked for like 5 minutes without a glitch, then back to the same ole. My wife is not a happy camper, she wants me to put the denon back in...nooooooooooooooooooooooooooooo

Hi Eddie,

If I send you new software do you have a laptop with a serial port output?

james

James Tanner · « **Reply #14 on:** 21 Jul 2006, 04:08 pm »

Hi Eddie,

I just re-read your posts and realized you do not have a serial port. If you have a serial to USB adapter that should work OK.

Send me your email address I will send you instructions and a new software file.

james

James Tanner · « **Reply #15 on:** 21 Jul 2006, 06:48 pm »

Hi Eddie,

Where are you located?

james

eddiem67 · « **Reply #16 on:** 24 Jul 2006, 02:54 pm »

email sent

eddiem67 · « **Reply #17 on:** 2 Sep 2006, 05:25 am »

I reprogrammed the unit, but the volume goes down, and I can turn it up to 42 then it stops, when I program it with my MX-850, it does not respond via RF or IR.

James Tanner · « **Reply #18 on:** 2 Sep 2006, 10:50 am »

HI Eddie,

I will ask engineering on Tuesday for you.

james

Thunder · « **Reply #19 on:** 2 Sep 2006, 04:28 pm »

For me, the volume control works for normal operation but doesn't for setting volume levls through Test feature.