Yes, I spoke to Micheal Barnes several times about it. He kept deferring the issue to Yuths. Yuths never responded so I contacted Namphung. Namphung contacted their supplier who thought it was a bad relay (which controls the soft start circuit). They sent me a new one which took me about 2 hours to install and it didn't make any difference.
They never offered once to take the unit back under warranty and fix it so I got fed up and demanded my money back. Namphung was the only person there that did anything to help me and she agreed to ship it back on their UPS account and arranged a refund. I was pretty disappointed wtih the lack of warranty service to be quite honest about it. If the unit is designed to only work with one or two tube brands, they should state this in the product info IMO.
From what I've heard from others here and my friend, it seems to be a design issue not a defect issue. I'm moving on to building a Mapletree 5B Octal. If you're not hearing noise when you roll tubes, that is great.
steve