[glynnw]

I recently sold a couple of mono amps and shipped 2 identical 27 lb boxes by Fedex, insured for $1000 total. The buyer says he never received them, the signatures are not his and also he was at work at the time listed for the delivery.  I refunded his money since i picked the carrier.  I filed a claim but after a couple of days the claim was canceled and the delivery was declared finished because they were signed for, despite my explanation to a supervisor that the signatures were not the buyer's.  Now I am left to start all over trying to explain to a non-American telephone person who speaks poor English.  Any suggestions on how to get thru this?

[FullRangeMan]

Sorry for this bad news. It was clear that you was stolen by the driver or someone else that knows fedex rules in detail.

In my also sad experiences with fedex and UPS recovery this money will be imposible unless you go to the court.

Iam having good service from DHL for two years or so.

[I.Greyhound Fan]

Take them to small claims court.  They will probably pay you because they would have to send a representative to court.  If they do not show up then the judge will find in your favor.

[nlitworld]

Definitely pull a Karen and demand to speak with a manager. My work goes through FedEx and we've had some packages delivered to God knows where. Any time we've escalated a claim that was insured and it was delivered to the wrong person OR FORGED BY THE DRIVER, then they've paid out. Smart on you to insure the package as you'll then get your money plus shipping costs back. Hopefully the gear was worth less than $1K.

[marvda1]

Have you or the person tried googling the signature name to see if an address comes up?

[newzooreview]

Have you or the person tried googling the signature name to see if an address comes up?

It seems likely that someone forged the signature of the person named on the address label, but if FedEx uses one of those touch screens to accept "signatures" then it's going to be illegible anyway.

[Philistine]

I had a FEDEX issue in 2006, they delivered to the wrong address and refused to honor the insurance claim. I gave them the slip you write out in the store, the employee typed a completely different address in their system.
Their MO is to deny, deny, deny and hope you go away.  If it is FEDEX, and not the recipient, then I would claim through the local court system - in my case it was the magistrate court local to the FEDEX office I used.  I had the evidence that I submitted with the claim.  My expectation was that they wouldn't send an attorney to the court, too expensive, and as most customers give up they've factored in that the tenacious ones will pursue them and they'll settle before the court date.  This is what happened in my case, I received a call from a legal secretary in the regional office - she tried to negotiate the claim down, I refused to budge and told her I'd see them at the hearing.  This triggered them to pay in full.

I posted my experience in the GR Research circle, if you search under my user name and FEDEX it has what happened in chronological order.

Good luck!

[ljiminez]

glynnw,

What state are you located ?

Nez

[NIGHTFALL1970]

I thought that the driver had to take a picture of the delivered item sitting where it was left? Because it was “delivered” maybe that gets them off the hook? I hope you get a refund!