[tdinut]

Are they on vacation or in lockdown?


Disregard

[bunkertoy]

I've heard James Tanner say many times that there is a backlog and supply chain for parts issue. Perhaps that's why no answer right now.
I'm just guessing from threads I've read on here.

[James Tanner]

Hi Folks,

Yes my apology for the delays but there are very few parts available for repair or production so we are asking everyone to hold off sending in repairs until we can secure more parts - it is getting a little better but far from normal.

james

[tdinut]

Thank you so much for your follow up. I didn’t mean to stir the pot and should have realized.

[James Tanner]

MEMO: To All Bryston Customers
SUBJECT: Update on Product Delays

November 2nd, 2021

Hi Folks,

My sincere apology to all our customers for the continuing delay is responding to orders placed as well as repair inquiries.

We have been locked down now 3 times over the previous year and a half in Ontario due to COVID.  We were restricted to a limited number of people in the plant at a time and as expected the backlog of repairs and filling new orders has deteriorated. This is starting to ease somewhat now as you can see from the Facebook posts showing some limited production taking place and hopefully no more lockdowns are on the horizon.

The main very serious issue now though is a world-wide parts shortage that is causing serious delays in critical components required to manufacture our products. Many of our components are ‘custom and proprietary’ to Bryston and we cannot just use ‘off the shelf’ components.

We are doing our best to work through this and hopefully there is a light at the end of this tunnel soon. We are currently only able to produce a limited number of products at specific given intervals depending on what parts on a daily basis show up and we are filling backorders based on date of order placed. Repairs are also affected by this fluctuating parts accessibility.

We at Bryston deeply appreciate the understanding our customers have exhibited.

Looking forward to a better year going forward.

Best
James

[stereoal]

I have a BCD3 on order and have no problem waiting as long as it takes to get it.  I totally understand Bryston's circumstances.

[JeffS.]

I'm glad I saw this memo.  I have sent two messages to Bryston service through the website and left a voicemail about a repair.  Nothing has been answered.

I'm hoping that I hear something soon, even if it's that they can't do anything now.

[James Tanner]

I'm glad I saw this memo.  I have sent two messages to Bryston service through the website and left a voicemail about a repair.  Nothing has been answered.

I'm hoping that I hear something soon, even if it's that they can't do anything now.

Hi Jeff

Yes we have been closed down again! until last week so my hope is things will improve going forward.
We are asking customers not to send in any more repairs until we can get caught up with the backlog.

james

[JeffS.]

Thanks, James.  Any way I can get a place in line? 

[James Tanner]

You can email Mike but he may not be able to contact you for a week or so.

james

[Fiftydrinker]

Hi James
 Just wondering how to get in line for repairs also.

 Thank you Craig

[James Tanner]

Send me an email and I will forward it - but it will just sit in our building as we do not have many parts required for repair.

james

[sgmsmg]

Hello James,
I tried sending you an email about a service request but it got kicked back because I may have used the wrong email address. I assumed it would have been the same format as Mike Pickett's but it did not work.
I had already tried emailing Mike and submitting a request on your website but received no response.
Any assistance would be appreciated.

[James Tanner]

jamestanner@bryston.com

[sgmsmg]

jamestanner@bryston.com

Thank you. I have sent you an email.