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Often I can guide you through a setup issue or system malfunction with a phone call. Not always though.
Thanks a whole bunch for joining us. Hope you love your new AVA equipment.Note that I almost always am the one to pick up the phone when you call us (651-330-9871).I enjoy interacting with all you music lovers and am happy to share with you whatever knowledge I have gained in over 60 years doing this about audio design and use.Often I can guide you through a setup issue or system malfunction with a phone call. Not always though. My worst failure was with a phone conversation from an irate customer who complained that since he installed his new AVA amplifier he was hearing a loud random BEEP from the system. I could not resolve the issue by phone so asked him to send it back to us for repair. While the amp was on my test bench running perfectly, I got another call from the user. Now he was really angry and said my amp had ruined his system because the BEEP was still there. Turns out the issue was a low battery signal from a nearby smoke detector! He demanded and got a refund anyway. So remember to check your smoke detector before calling, 🙂Frank
Note that I almost always am the one to pick up the phone when you call us (651-330-9871).
I picked AVA above the rest after months and months of research. I knew that I wanted an all new two channel system, and just started reading everything I could. This research took me through a maze of choices, wherein one would find tons of prose and wonderful thoughts, but if you Google "XYZ stereo sucks", you find the opposite opinions nearly instantly.I finally ended up on EBay and found a nice Hafler. I looked up Hafler and found AVA rebuilding them. I called my best friend and asked "Do you remember Van Alstine gear from high school?" We both did.From there, I read all of the old Audio Basics. Pretty nice publications for someone looking to buy a whole new system from the ground up. Just about everything you can possibly have in a system is addressed in no nonsense terms and backed with sound engineering principle. Next, was this forum. There is just so much information here. There are just so many posts of how nice Franks gear makes the music sound. So many 'Thank you's' to Frank. And Frank's posts, right there in the mix trying like hell to make folks understand what he has been trying to get across for quite some time.Finally, when I called AVA to place my order, Frank answered the phone. I told him that I was surprised to hear him answer. He said "This is the fun part." How cool is that?Lastly, try to find a bad review of AVA or the Van Alstine name. It simply does not exist. That, in and of itself to me, speaks volumes of of the man, his gear, and his long term dedication to the audiophile community.Thanks, Frank!JerryBTW - The music sounds just stunning here
Thanks for the warm welcome! I actually called AVA few weeks ago (before I purchased the equipment) with some random questions. I did not speak with Frank; it was a woman whose name escapes me but she was very friendly and helpful. I always gravitate toward the "little guy" - smaller independent companies that need to work five times as hard to stay afloat, but that dedication and passion shines through in the products and customer service - and AVA definitely embodies that spirit. I'm looking forward to reporting my thoughts on the amp/preamp!
