When will the Bryston offices open

racerxnet · « **on:** 6 Apr 2020, 01:34 pm »

James,

As the title suggests, when will the office be opened again. I have ordered some parts and Mike stated they will be sent when your back in business.

Thanks,

Mark

James Tanner · « **Reply #1 on:** 6 Apr 2020, 02:15 pm »

Hi Mark

Ontario has extended the shut down till May at this point.

james

CanadianMaestro · « **Reply #2 on:** 6 Apr 2020, 10:40 pm »

James,
Any layoffs there at Bryston?
Hope not.
stay clean and sane.
Pete

James Tanner · « **Reply #3 on:** 7 Apr 2020, 02:18 am »

Quote from: CanadianMaestro on 6 Apr 2020, 10:40 pm

James,
Any layoffs there at Bryston?
Hope not.
stay clean and sane.
Pete

We have as many people working from home as possible - we can still take orders but we can not ship any product currently.

james

hipp · « **Reply #4 on:** 11 Apr 2020, 07:06 am »

My SP3 displays the message Power Supply or Fuse failed. This occurred last night when I powered up the SP3. Obviously sound is non existent and processor does not function.

Is there any hope I can repair this? Or am I without the SP3 until Bryston reopens.

James Tanner · « **Reply #5 on:** 11 Apr 2020, 11:27 am »

Quote from: hipp on 11 Apr 2020, 07:06 am

My SP3 displays the message Power Supply or Fuse failed. This occurred last night when I powered up the SP3. Obviously sound is non existent and processor does not function.

Is there any hope I can repair this? Or am I without the SP3 until Bryston reopens.

Hi Hipp

So far they are telling us we may be able to reopen on May 20 but it is still a fluid situation. Email Mike as he is working from home and he may be able to instruct you as to how to change the fuse. mpickett@bryston.com

james

hipp · « **Reply #6 on:** 11 Apr 2020, 12:17 pm »

Quote from: James Tanner on 11 Apr 2020, 11:27 am

Hi Hipp

So far they are telling us we may be able to reopen on May 20 but it is still a fluid situation. Email Mike as he is working from home and he may be able to instruct you as to how to change the fuse. mpickett@bryston.com

james

I will. Thanks.

schmidtmike76 · « **Reply #7 on:** 15 Apr 2020, 11:20 pm »

I love this company.

gbaby · « **Reply #8 on:** 16 Apr 2020, 12:13 am »

gbaby · « **Reply #9 on:** 16 Apr 2020, 12:14 am »

Quote from: gbaby on 16 Apr 2020, 12:13 am

Wow! I didn't know the company was closed.

racerxnet · « **Reply #10 on:** 1 Jun 2020, 11:23 pm »

Status on the opening please. It's now June.

Thanks,

MAK

James Tanner · « **Reply #11 on:** 2 Jun 2020, 10:26 am »

Quote from: racerxnet on 1 Jun 2020, 11:23 pm

Status on the opening please. It's now June.

Thanks,

MAK

Hi MAK

Yes we are open in a limited way so trying to catch up on the backorders.

james

racerxnet · « **Reply #12 on:** 2 Jun 2020, 06:06 pm »

James,

I am waiting for a reply on 2 new relays that got delayed due to the crisis. Can you have someone update me on the status. Hopefully this other crisis will calm down as well.

MAK

James Tanner · « **Reply #13 on:** 2 Jun 2020, 07:33 pm »

Quote from: racerxnet on 2 Jun 2020, 06:06 pm

James,

I am waiting for a reply on 2 new relays that got delayed due to the crisis. Can you have someone update me on the status. Hopefully this other crisis will calm down as well.

MAK

Hi MAK

OK I know Mike is in so email him please - mpickett@bryston.com

james

fbny71 · « **Reply #14 on:** 9 Jun 2020, 08:00 pm »

I've been trying to reach Mike by email on and off for a couple of months during the pandemic and have not heard back. I'm trying to set up a DAC card upgrade for my BP17 Cubed preamp...anyone else I can reach out to?

James Tanner · « **Reply #15 on:** 9 Jun 2020, 08:31 pm »

Quote from: fbny71 on 9 Jun 2020, 08:00 pm

I've been trying to reach Mike by email on and off for a couple of months during the pandemic and have not heard back. I'm trying to set up a DAC card upgrade for my BP17 Cubed preamp...anyone else I can reach out to?

Hi

Let me see if I can help.

Will call Mike for you.

james

fbny71 · « **Reply #16 on:** 10 Jun 2020, 12:58 am »

Thanks James!

fbny71 · « **Reply #17 on:** 10 Jun 2020, 03:26 pm »

Mike got in touch with me and set up my DAC upgrade.

Thanks for your help James!

fbny71 · « **Reply #18 on:** 22 Jun 2020, 09:28 pm »

I've received my DAC card, installed it but now my preamp won't turn on anymore! Not sure it's related, the standby power light won't even light!

I emailed Mike, and I left a message at the US Service no. listed on the website.

gberger · « **Reply #19 on:** 22 Jun 2020, 09:53 pm »

James,

There appears to be a back order delay for the 2.5Bc amplifier.

Any idea to when delivery might be expected?

George