Sorry to hear that. This is not the place to ask for repair support. We use audiorcicle for discussion.
Not because I don't want to help, but Support is a PROCESS.
Where are you located, who did you buy from, product serial number, where to send it to, support staff from distributor, ....
You get my point
. Don't answer it yet. Go to the website and follow the process to create a ticket on helpdesk.nuoem.com