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I have had my Versalex for over 3 years and I have never encountered that issue. However, standing by the table with the platter running and without the stylus in the groove, I can hear a very faint "tick" sound whenever it passes through the pulley. I was somewhat worried at first, but since I have never been able to hear it amplified while listening, I no longer even think about it. You may want to contact the distributor and seek advice.