I want to start off by saying that I do not usually post to forums. Nonetheless, I felt it important to point out the excellent customer service that I have received from Mike over the years. As background, I own Mike’s Superstream, Purestream, and I am waiting on a Purepower SE as well. I can say without hesitation that Mike has always been very quick to respond to any questions that I have and has gone out of his way to make sure that I was satisfied.
A very good example of this is when I purchased some Weiss opamps from Mike and decided to install them myself into my Purestream. Mike was extremely helpful in sending pictures and detailed instructions on how to install the opamps properly. Despite this, during the course of my installation, I accidentally broke one of the wires that connected the XLR output to the main board and rendered my Purestream unusable. I informed Mike of what had happened and he indicated that he would fix it and send it back to me. Given that it was my poor installation skills that caused the problem, I fully expected that Mike might charge me for the repair. However, I received my Purestream back from Mike completely repaired and without charge.
Needless to say, I thought that this was excellent service and certainly indicated to me that Mike stands behind his products and his customers. All too often, we hear about negative customer service experiences with manufacturers and I think it is important to point out the positive ones as well. Thanks Mike.