"a few have positive,aggressive tech support policies - Canada's Bryston .often mentioned in this context,is the gold standard. A Bryston owner with a problem is guaranteed quick exemplary service ,regardless of what went wrong or who made the initial purchase."
BTW - the rest of the Barry Willis's page long article is taking the hi end audio industry to task for cr#p service. Like so many others I've been guilty of posting on this and other forums my positive service experiences with your company. Anytime I open up one of your products I'm struck by the suspicion that ya'll actually build this stuff to last 20 years -that's cheating!