I'll chime in here with my very non-technical take. If my string, ball, or azimuth is off by a hair, something seems off to my ears. And when the powers that be visits for a listen, it seems most important to him that all parameters are perfect. He definitely hears it if they're off. Basically I've been told that if the ball isn't exactly centered the arm is not set up correctly, and that comes from Firebaugh as well.
Just because that particular dealer is a slacker doesn't mean you need be.
Now bring out the white papers and discuss while I get back to my nap...
