That happened to me a few yrs back only it was both 28's.
The 28s were both in open shelving and you could not touch either one on top for more than 3-4 seconds as they were that hot.
It was the bias setting.
If you take it to a dealer to adjust,make sure they do a three day check up on the bias as it needs to be adjusted more than once over a 24 hr period.
I had taken mine into my dealer and they said I could pick it up in a few hours(WRONG).
I did that twice with them and a total of a six hour drive over a two day period.
Bryston told them it need to be adjusted more than just a few hrs as it fluctuates.
So far after that all has been great with no heat troubles,even Mr. Russell was going to fly from eastern Canada to Alberta to fix it himself,that's SERVICE.