Lost All Sound from System ?

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Oswego0522

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Lost All Sound from System ?
« on: 13 Oct 2013, 07:50 pm »
Turned my system on today. First time in week+.

4SST2, BP17, BDA2, BDP2 with Dali speakers and JL Audio subs. No problems the last time that I used it.

MPad connects with BDP (at least it shows all music on the internal HD), however, it does not execute any play commands.

Using the BDP face plate controls, I manually set music to play, which it appears to be doing, but I get zero sound from the speakers.

All LED lights appear to be lit as they should be (attached screenshots). Amp LED lights are on and green.

Any suggestions as to things that I should check?  Thanks!






Mag

Re: Lost All Sound from System ?
« Reply #1 on: 13 Oct 2013, 08:32 pm »
I'm not familiar with the MPad but any issue I've had with the BDP has to do with the Network.
So here's what I would do, unplug the Bdp for a few seconds and plug back in leave it off for the moment. Unplug thumb drives and maybe other connected drives.

Reset your wireless router if you are using a router. Reset password to bryston, turn Bdp On,and it should initialize, if it does not initialize and you get error 09, then your wireless router is still not reset. It may take 2 or 3 times to reset the wireless.

Once you get the Bdp to initialize it's probably a good idea to reset the default Network and Global settings on the Bdp and wait for it to restart.

This has happened to me a few time and I think it has something to do with the firewall on router or computer shutting off intruders.

gene9p

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Re: Lost All Sound from System ?
« Reply #2 on: 13 Oct 2013, 09:41 pm »
never mind..misread your amp lights were on

avta

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Re: Lost All Sound from System ?
« Reply #3 on: 13 Oct 2013, 10:01 pm »
sure you selected the correct input?

James Tanner

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Re: Lost All Sound from System ?
« Reply #4 on: 13 Oct 2013, 11:09 pm »
Do you have a set of headphones to see if sound gets to that point on the BP-17? 

Also can you try another source.

james

Grit

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Re: Lost All Sound from System ?
« Reply #5 on: 14 Oct 2013, 03:43 am »
I started my geeking in computers; high end audio came later.

Warning: I'm going to ramble a bit about networking in simple language, so if you don't care, feel free to skip the rest of this message. If you are having problems with your BDP-1 or BDP-2, it may be of use.

Here's the short, technical version: With respect to networking, there's an entire world of info to be learned there. One of the problems we still run in to is dynamic allocation of IP addresses. A lot of problems can be avoided by allocating a specific IP address to any given device. If your router supports it, consider putting the BDP-1 or BDP-2 on a manually assigned IP address that is outside of the DHCP list.


If that is all Greek to you, try this instead:

Here's the simplified, non-computer-person version: each device that uses a network requires an IP address so information can be delivered, just like your home requires an address so mail can be delivered. Think of your router as the local post office and each device on your network getting it's own PO Box. In order to start receiving mail, each device has to register it's unique name (called the MAC address) with the proverbial post office. Once you are registered, you can start sending and receiving.

Small wrinkle. After a set period of time (determined by the post office), if you don't send or receive anything, your PO Box expires. You will automatically get a new (and possibly different) address when you try to send something. Unfortunately, this is how things get lost. Not everyone involved (senders, receivers, etc) gets the new PO Box number.

This concept is one (of a few) ways your router can be causing a problem for your BDP-1/BDP-2.

If each device were to get a permanent address (called a static address), there could be fewer problems. Most routers will allow you to just that, and there's two ways to do it. I'm going to cover the easiest way. We need a few pieces of terminology first.
  • DHCP stands for Dynamic Host Control Protocol. Its the part of the router that gives each device a new PO Box, called and IP address
  • An IP address (Internet Protocol) is formatted like this: xxx.xxx.xxx.xxx where xxx can be any number from 0 to 254. In our case, we will only be worried about the last three xxx's. On your personal network, the first 9 xxx's will be the same for each device. On my network, every device is 192.168.0.xxx. Other common IP addresses for home networks are 192.168.1.xxx, 10.0.0.x, and 172.16.0.x (there are others too)
  • Each device has a unique "name" or identifier, called the MAC (media access control) address, and is formatted like this: xx:xx:xx:xx:xx:xx where each x can be a number from 0-9, or a letter from a-f. A MAC address would look like this: 0A:1B:2C:3D:45:67

So, there's a "pool" or range of IP addresses the DHCP can use. My router happens to be 100 to 199. Again, this is the last 3 numbers only. The actual range on my router is 192.168.0.100 to 192.169.0.199. What we want to do is tell the router to always use a particular number OUTSIDE of that range for the BDP-1 or BDP-2. In my case, I chose 202. I did that because I have two other devices I did this with. My server uses 200 and my printer uses 201, so I used 202 for the BDP-2. Again, the actual number on my network is 192.168.0.202.

Most routers have an option to manually assign an IP address (the PO Box in our earlier analogy) to a device (the BPD-1 or BDP-2). All we need to know is a number outside of the pool that can be dynamically assigned AND the unique MAC address (unique name in our analogy) of the device. The range of IP addresses will be listed in your router's configuration, probably under a tab or page mentioning "DHCP server". If you need more help with how to get to this, check the documentation for your router.

To get the MAC address of your BPD-1 or BDP-2, I've copied the directions from the BDP-2 manual as follows:

...use the front panel navigation keys to go back to the top of the BDP-2's menu. The push the UP key again to display the firmware version number and its date on the second line of the display. Press the down arrow navigation button to display the units IP address.... With the IP address displayed, pressing the left button will display the units MAC address.

Once you have those two pieces of information, take the MAC address and an IP address you picked. Enter that into the configuration of your router that allows you to manually assign an IP address around the DHCP list. Each router is different, so I can't tell you exactly where its located. Again, it also is probably located in a tab or page talking about DHCP. Try searching the internet or your router's webpage for specific info.



One other added benefit: once you've done this, you can access your BDP-1 or BDP-2 in a web page (or other software) by typing just the full IP address. Instead of a web address like www.audiocircle.com, type 192.168.0.202. I've read that some people who type "bryston-bdp-2.local" in a web page (or other software) to access the BDP-2, and they have connection problems. I suspect Bryston does not tell you to type in the IP address because if it is dynamically allocated, it may literally change tomorrow. However, with a dedicated IP address, you ALWAYS know what it is. The Bonjour software (by Apple) is intended to match the current IP address with the words "bryston-bdp-2.local". If Bonjour doesn't have the current IP address though...

I do not find any flaw with how Bryston has set this up. Using the system I detailed requires some level of comfort and understanding of computer networking. It is absolutely not a "plug and play" setup. But it does have a few advantages.

I try to check this forum daily. If you need some more help, please let me know and I'll do my best. Truth told, Google has more info than I do. And, I'm prone to making mistakes. :)  Also, please feel free to add to or correct anything I've written. I'll take no offense. I only hope to help others, if I can.

James Tanner

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Re: Lost All Sound from System ?
« Reply #6 on: 14 Oct 2013, 11:08 am »
WOW - thanks Grit - nicely done  :thumb:

james

Mag

Re: Lost All Sound from System ?
« Reply #7 on: 14 Oct 2013, 05:52 pm »
>>If that is all Greek to you, try this instead:<<

OK Grit it's still Greek to me. But why could I not get the Bdp-1 to initialize until I took the jump drive out of the slot? How is this affecting the IP address to wireless router?

Grit

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Re: Lost All Sound from System ?
« Reply #8 on: 14 Oct 2013, 07:18 pm »
That's probably not related to networking, but Chris (?) at Bryston could probably provide you the most accurate answer.

As the BDP is a computer though, I'll hazard a computer-related guess:

Computers go through a hardware check upon boot-up (when you turn it on). One of those checks is to address and find all external devices, including drives. If there is a problem with an attached device, the computer can hang/stall waiting for an anticipated response. Usually, these problems are related to the firmware in either the computer or the device itself. (Firmware is a small amount of programming in each hardware device that tells the hardware how to work).

Is the Jump Drive a thumb drive or an external hard drive? Either way, you can try looking on the manufacturer's website to see if they have issued a firmware update, and if so, install it. Otherwise, you may want to try a different manufacture's drive.

I'm using an OCZ Vector SSD (extreme overkill, slower ones will do just fine) and a Patriot USB 3.0 thumb drive for the scratch drive.

Hope this helps, and if not, let me know.


Mag

Re: Lost All Sound from System ?
« Reply #9 on: 14 Oct 2013, 08:09 pm »
I'm using thumb drives from various manufacturers. Also changed internet providers, and did a disk cleanup which deleted some important files, like my firewall does not boot up like it did before so I have to re-install in some day.

 The problem is I've run out of hard disk space on my laptop so I'm going to have to delete stored photographs as I don't want to delete my music files which is taking up the majority of the drive. :?

gene9p

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Re: Lost All Sound from System ?
« Reply #10 on: 14 Oct 2013, 08:23 pm »
>>If that is all Greek to you, try this instead:<<

OK Grit it's still Greek to me. But why could I not get the Bdp-1 to initialize until I took the jump drive out of the slot? How is this affecting the IP address to wireless router?

ever leave a floppy disc in your pc when you turned it off then turned it on again but would not reboot because of the disc..............old school but PC's don't like anything stuck in them when booting up

Oswego0522

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Re: Lost All Sound from System ?
« Reply #11 on: 17 Oct 2013, 02:49 am »
Thank you for all of your responses. Unfortunately, I have yet to solve the problem.

I do not have a pair of headphones to check that option.

1) When I attempt to play music from the internal HD within the BDP or from an attached thumb drive (I do not turn on the BDP with the thumb drive inserted) using the front panel buttons on the BDP2, no music is played through the speakers
2) The mapped drive to the BPD2, which I created on my laptop, can no longer access the IP address of the BDP2 (see attached screenshot)
3) There are LED lights on both sides of where the Ethernet cable plugs into the back of the BDP2. The one on the left is solid green. The one on the right blinks amber. Not sure if this means anything.
4) I disconnected the Ethernet cable from the BDP2 and plugged it into a laptop with its wireless adapter turned off. The laptop was able to access the internet via the Ethernet cable showing that there is no problem with the network.
5) I have tried all combinations of settings possible on the front panel of both the BDP2 and the BDA2 without success

I guess my next step is to contact Bryston directly as to me the problem appears to be with the BDP2.


gene9p

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Re: Lost All Sound from System ?
« Reply #12 on: 17 Oct 2013, 02:52 am »
did you try powering down and unplugging all components for a few minutes?..ya never know

Grit

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Re: Lost All Sound from System ?
« Reply #13 on: 17 Oct 2013, 03:58 am »
Thank you for all of your responses. Unfortunately, I have yet to solve the problem.

I do not have a pair of headphones to check that option.

1) When I attempt to play music from the internal HD within the BDP or from an attached thumb drive (I do not turn on the BDP with the thumb drive inserted) using the front panel buttons on the BDP2, no music is played through the speakers
2) The mapped drive to the BPD2, which I created on my laptop, can no longer access the IP address of the BDP2 (see attached screenshot)
3) There are LED lights on both sides of where the Ethernet cable plugs into the back of the BDP2. The one on the left is solid green. The one on the right blinks amber. Not sure if this means anything.
4) I disconnected the Ethernet cable from the BDP2 and plugged it into a laptop with its wireless adapter turned off. The laptop was able to access the internet via the Ethernet cable showing that there is no problem with the network.
5) I have tried all combinations of settings possible on the front panel of both the BDP2 and the BDA2 without success

I guess my next step is to contact Bryston directly as to me the problem appears to be with the BDP2.



The green light light on the BDP ethernet port likely means a 100Mbit connection. The blinking amber light likely means data is being sent/received.

Lets work on the no sound part.

Can you hook up another source to any input on the BDA and see if that works? Even your laptop via USB would be fine. If that works, we can eliminate everything in the chain except the BDP and the cable from the BDP to the BDA.

And if that does work, can you try 1) a replacement AES/EBU cable and 2) a SPDIF or BNC connection from the BDP to the BDA also? I know its unlikely since the BDA shows a signal lock, but it'd be worth a try.

- Garrett

Oswego0522

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Re: Lost All Sound from System ?
« Reply #14 on: 17 Oct 2013, 04:51 am »
I have unplugged the surge protector to which the BDA and BDP are plugged, but that did not solve the problem.

Before installing the internal HD into the BDP, I used a USB HD. I just reconnected the USB HD. When trying to play from this HD using the panel control keys, the LED panel displayed "play all" on the first line after I selected the USB HD and it displayed "$RECYCLE.BIN" on the second line. Not sure what the second line is all about, however, I was unable to get it to play. I tried several times to access and play music from the USB HD without success.

Again, I can get the internal HD to play and I can insert a thumb drive into the front panel and get it to play, but no sound is produced from the speakers.

Unfortunately, I do not have any replacement connection cables.

I do not have headphones which I can plug into the BP17 headphone jack, but I do have wireless headphones for the TV. Tomorrow, I will try plugging the wireless transmitter into the headphone jack to see if it produces sound.

Grit

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Re: Lost All Sound from System ?
« Reply #15 on: 17 Oct 2013, 05:13 am »
Can you take a crack at the laptop-USB->BDA and see what that produces?

Oswego0522

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Re: Lost All Sound from System ?
« Reply #16 on: 17 Oct 2013, 02:17 pm »
Sorry for my ignorance, Grit. Are you saying that I can directly connect my laptop to the BDA using a USB cable? If so, is there a specific USB port on the BDA (front or back) that I should connect to?

srb

Re: Lost All Sound from System ?
« Reply #17 on: 17 Oct 2013, 03:27 pm »
Sorry for my ignorance, Grit. Are you saying that I can directly connect my laptop to the BDA using a USB cable? If so, is there a specific USB port on the BDA (front or back) that I should connect to?

I think you're confusing the BDP-2 Player with the BDA-2 DAC.  The BDP-2 Player has front and rear USB Type A ports (thin rectangular) to connect USB thumb drives, USB SSD drives or USB hard drives.

The BDA-2 DAC has only a single USB Type B port input (square with bevels) on the rear panel to connect a computer to using a standard USB Type A to Type B device cable.

Steve

Oswego0522

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Re: Lost All Sound from System ?
« Reply #18 on: 17 Oct 2013, 05:31 pm »
SRB, you are right. I misread Grit's email where he referenced the BDA, not, as I wrote, the BDP.

Oswego0522

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Re: Lost All Sound from System ?
« Reply #19 on: 17 Oct 2013, 10:21 pm »
Thanks again for all of your suggestions. Problem solved  :D

Grit, you were right; the IP address changed.

I just spoke with Chris and he showed me how to check the current IP address on the BDP by pressing the down arrow on the front panel. The last digit in the IP address had changed from a 2 to a 3.