Amazing customer service!

0 Members and 1 Guest are viewing this topic. Read 999 times.

rif

  • Full Member
  • Posts: 631
  • Not a cowboy or a dog owner
Amazing customer service!
« on: 15 Aug 2013, 03:32 pm »
Several years ago I purchased an inexpensive item but just recently got around to using it.  Well, it didn't quite work for my needs, and I'll take most of the blame for that.

But Steve took a lot of time working with me to nail down what the issue actually was, suggested a few alternatives and shipped them promptly.  I am amazed at the time and effort he spent with me on such a small ticket item.  His passion to the field of vibration control and dedication to his business really is amazing.

He's got another customer for life.

Thanks again!

rich2ch

  • Jr. Member
  • Posts: 10
Re: Amazing customer service!
« Reply #1 on: 16 Aug 2013, 12:18 am »
I have had the same experience every time I have ordered from them. Great products too!

kenreau

Re: Amazing customer service!
« Reply #2 on: 16 Aug 2013, 05:47 pm »
Ditto, here.  Awesome products and customer services.

Kenreau

ZLS

  • Full Member
  • Posts: 834
Re: Amazing customer service!
« Reply #3 on: 16 Aug 2013, 06:36 pm »
    I also have had excellent service when I ordered products.
    Let me also add, that the products are excellent also.

watercourse

Re: Amazing customer service!
« Reply #4 on: 17 Aug 2013, 04:46 pm »
Ditto all the above - I'm a lifer for Herbie's products!