Great service and visit to Salk Sound

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carusoracer

Great service and visit to Salk Sound
« on: 31 Mar 2013, 02:37 pm »
Just wanted to say thanks to Jim and Mary for providing great Audio as well as great people to visit :thumb:

I have been noticing a recessed sound in the upper treble region of my HT3's. With all of the outside pressures of work, Holiday's, and life in general, I thought maybe my hearing was changing or I was just not able to discern different passages anymore, etc.

After the Holiday's, it became apparent that something was clearly wrong with the big rig. Of course I have been following the Salk threads and hearing all of the great news about the RAAL tweeter and the new SS8's, this added to my Audionervosa :lol: Add to the equation, a new to me preamp, and I could not make out what was the real problem with the sound? 

Short story long, I really to a good hard look at the ribbon of the the G2 tweeter. I'm always looking at the tweeter straight on and never from an angle. Low and behold the ribbons on both tweeters were bowed out and no longer flush with the back plate.

Well, I thought this can't be good and no wonder the presentation is out of balance. A quick call to Jim, who of course answers his own phone, after my brief explanation proclaimed his prognosis of the necessary time to repair and replace the ribbon. No questions asked, no issues or serious time constraints, just a simple answer and basic fix, he'll take care of it, pack them up and ship them out.

Jim, that sounds good, I said, but these speakers have not been moved, and are pampered, coddled and dusted only. Are you sure, I'm not going to damage my speakers taking the tweeters out?  :nono: They are in mint condition since I came up and picked them up fresh and new in May 2007.  Great instructions and the minor operation was a success to remove. I luv taking things apart and putting them back together, but my speakers and the great finish was not what I wanted to risk scratching etc.

I drove to Pontiac, combined with a couple other business stops, and showed up at the Salk Sound shop early just in case. Granted I have not been there since 07', the setup in the different stages is really something to see. I had fun checking out the machines and looking over all the different components and various speakers throughout the shop during the nickel tour.

Jim repaired the the super fragile Ribbons right there on the bench and I was back in business. Bad news, I finally checked out in person, and up close, the finish on Jim's personal pair of SS8's. Makes a grown man cry how nice they were. :cry:

We had some great conversation, sitting down and genuinely talking with Jim and Mary before and after listening to music. As I mentioned before great people, and excellent customer service!

Now I have to determine if I really want to get the SS8's. I still really enjoy my freshened HT'3's, great speaker. I think I would need to sit down in my own environment or another home to really make a decision about moving up the line.... :notworthy:

Thanks again.



« Last Edit: 31 Mar 2013, 11:09 pm by carusoracer »

JonnyFive

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Re: Great service and visit to Salk Sound
« Reply #1 on: 31 Mar 2013, 02:48 pm »
Short story long, I really to a good hard look at the ribbon of the the G2 tweeter. I'm always looking at the tweeter straight and on and never from an angle. Low and behold the ribbons on both tweeters were bowed out and no longer flush with the back plate.

Is this a common problem with that tweeter?  Anything particular that caused it?  Glad to hear it was an easy fix!

srb

Re: Great service and visit to Salk Sound
« Reply #2 on: 31 Mar 2013, 03:23 pm »
Is this a common problem with that tweeter?  Anything particular that caused it?  Glad to hear it was an easy fix!

I've had several speakers with the Aurum Cantus G2 tweeters and I have never deformed them from playing loudly.  The ribbon element is low mass and very thin (.01 mm) and can be stretched from external air pressure.

Most common is vacuuming the faceplates (!), but they can also be affected if subjected to strong breezes either from fans or outside wind.

The replacement ribbon is inexpensive (~ $5.00), but requires some patience, dexterity and non-magnetic tweezers and tools.  Practice makes perfect and I have to assume that Jim is much better at it than most with their first time attempt.  In other words, if you're going to attempt it for the first time yourself I would order more than one replacement ribbon!

Steve

jsalk

Re: Great service and visit to Salk Sound
« Reply #3 on: 31 Mar 2013, 07:28 pm »
Is this a common problem with that tweeter?  Anything particular that caused it?  Glad to hear it was an easy fix!

We have never experienced this situation with the RAAL tweeter but have seen a small number of Arum Cantus G2's need ribbon replacement over the years.  Steve's advice about having a few ribbons on hand if this is your first attempt is quite to the point.  In this case, I only had two replacement ribbons on hand, so there was no room for error.  Fortunately, I was able to replace both elements without an issue.  But many times, it can take more than one ribbon element before you get them lined up perfectly without damaging them.  LCY ribbons are a little easier to replace and RAAL ribbons (although I have no experience with this) are a piece of cake since they are already mounted in a carrier.

- Jim

carusoracer

Re: Great service and visit to Salk Sound
« Reply #4 on: 1 Apr 2013, 04:11 pm »
The tweeter ribbon replacement is installed and the HT3's are making great music once again :thumb: