[James Tanner]

To: [email protected]
Subject: Letter to the Editor
From: [email protected]
Date: Fri, 23 Nov 2012 10:43:32 -0500
Bryston's First Class Service

It's rare to get more than you expected or paid for, but that's what happened when I sent my 35-year old 3B to Bryston for repair and refurbishment after the right channel died a few months ago.

I bought the amplifier in 1977 after The Audio Critic gave the 4B a glowing review.  I compared it with other amplifiers and I like its sound.  I've enjoyed it in my system not noticing the gradual deterioration in the sound quality, except for a brief buzzing when I first turned it on, which developed some years ago.

When I got the amp home a week sooner than promised, and turned it on with its new power button, the buzz was gone.  The sound was beautiful - warm and alive with deep, taut, full bass.  Dennis at Bryston Service and Repair had told me it would sound as good as new or better and it did.  When I first talked to him, he thought the buzz was caused by an aging transformer and could not be fixed.  The transformers were no longer available.  When I called to thank him, he said the buzz might have been due to the aging electronic components, which had been replaced.  I enjoyed speaking to someone who knew what he was talking about.

For a reasonable cost of $350 plus shipping, I essentially have a new and improved amplifier in the original cool black industrial rack-mount case with chrome handles.  I wasn't listening to my system much in the past few years, choosing my headphones instead.  Bryston brought it back to life and then some.  It's been a pleasure doing business with them.

Joel Sunkin
Los Angeles
Cell:  310-991-0634



From: ROBERT HARLEY <[email protected]>
To: jbsunkin <[email protected]>
Sent: Sat, Nov 24, 2012 8:12 am
Subject: RE: Letter to the Editor
Dear Mr. Sunkin,

Thank you for your letter. I'm always glad to hear about high-end companies going above and beyond in taking care of their customers. I've had other reports about Bryston's outstanding service.

Best regards,
Robert Harley

[Devil Doc]

Everything gets done right in Vermont.

Doc

[Levi]

Correct because it gets shipped from there to Canada for repair.  Vermont is a convenient place to send for repair specially for US residents.  I thank Bryston for that.

Everything gets done right in Vermont.

Doc

[vegasdave]

Very cool all the way around...