[Saturn94]

I'm not sure what that message is all about, but my log files say the same thing too, even with a successful scan.  I guess it's nothing to worry about.

Well, that's not a very helpful error message! 

When you rescanned, did you choose "Look for new and changed media files" or "Clear library and rescan everything"?  The latter is necessary if the library gets in a bad state.

Edit: I see JEaton beat me to it.

Now that you ask, I'm not sure what type of scan I ran last.  I'll go ahead and try the "Clear Library and Rescan" and see what happens (crossing fingers..............).

Update:  Just ran the scan, no problems with aborting or crashing.  However, this time it came back with 1066 tracks instead of 1299 (I've made no changes to the music folder between these scans).   The scanner log is much longer this time.  I do see a number of errors reported in the Playlist file (I didn't know it would scan that file).  At this point I don't care about playlists, I just want to be able to stream all my music, so I don't know if I should pay attention to those errors.

Update2:  Ran the Clear and Scan again.  This time it reported 1066 tracks again.  Scanner log looks like last one, errors in playlist file (do I care if I'm not concerned with playlists at this point?)  I can post the scanner log if needed, it's a bit longer than the other one I posted though.

So, do I still have a problem?

[andy_c]

If it's just errors in playlist files, that shouldn't be a problem.  I've had those with playlists that contain files that no longer exist, or maybe the folder in which the songs reside has changed from when the playlist was first created.

If your music files are all of the same extension, say, FLAC, you might try a search in Windows Explorer of e.g. *.flac in your library directory.  Windows Explorer will tell you how many files of that type are present when it completes the search.  You could compare that with the count of songs that LMS says there are.  It appears that things are shaping up though.

[Saturn94]

I've also noticed that under the Account tab in Control Panel if I type in my email address and password so LMS can connect to mysqueezebox.com (I already set up an account), when I click on "Apply" I get this error message:

An unexpected error occurred while validating your mysqueezebox.com account.  Please make sure network connectivity is working fine.

I'm having no problems with internet access and I can go to mysqueezebox.com and log in fine.  However, once in my account when I click on "Player" it says it's not connected, so I cannot rename the player or use the Remote Control option at the top/right of the page.

Any ideas how to fix this?

[andy_c]

I had a similar problem (but not the specific error message you mentioned).  I originally signed up at mysqueezebox.com using my web browser.  But then mysqueezebox.com didn't recognize the player until I went through the mysqueezebox.com setup routine on the Touch hardware itself, using the touch screen. Have you tried that?

[Saturn94]

If it's just errors in playlist files, that shouldn't be a problem.  I've had those with playlists that contain files that no longer exist, or maybe the folder in which the songs reside has changed from when the playlist was first created.

If your music files are all of the same extension, say, FLAC, you might try a search in Windows Explorer of e.g. *.flac in your library directory.  Windows Explorer will tell you how many files of that type are present when it completes the search.  You could compare that with the count of songs that LMS says there are.  It appears that things are shaping up though.

I did a search like you suggested (I believe my file types are mp3, wma, and flac).  I totaled up the search results and came up with 1064, VERY close to LMS's report of 1066.  Looks like the scan issue may be resolved.....wooo hoooo!

I had a similar problem (but not the specific error message you mentioned).  I originally signed up at mysqueezebox.com using my web browser.  But then mysqueezebox.com didn't recognize the player until I went through the mysqueezebox.com setup routine on the Touch hardware itself, using the touch screen. Have you tried that?

I don't think I did that through the player.  I think I just did it via my laptop/browser.  I'll give it a try and report back.

Update:  It took a bit of searching, but it seems the player recognizes I have an account and I found the option to connect to mysqueezebox.com.  I'm using the Remote Control feature on mysqueezebox right now.

Needless to say I am VERY grateful for all the help I've received here.

[andy_c]

I did a search like you suggested (I believe my file types are mp3, wma, and flac).  I totaled up the search results and came up with 1064, VERY close to LMS's report of 1066.  Looks like the scan issue may be resolved.....wooo hoooo!

Good news! 

I don't think I did that through the player.  I think I just did it via my laptop/browser.  I'll give it a try and report back.

That step is important to realize the full functionality of the system.  Once you set up mysqueezebox.com through the Touch itself, it will open up new functionality.  Once it's set up, try installing the Shoutcast app (using the Touch).  This will cause the Shoutcast app icon to appear under "My Apps" in LMS.  You might need to manually refresh the LMS browser display to get it to show up.  You can then browse boatloads of internet radio stations.  In my setup I have Shoutcast, SomaFM and Pandora apps installed.

Edit:  I see you've got it going now.  It's a great toy. 

[Saturn94]

Good news! 

That step is important to realize the full functionality of the system.  Once you set up mysqueezebox.com through the Touch itself, it will open up new functionality.  Once it's set up, try installing the Shoutcast app (using the Touch).  This will cause the Shoutcast app icon to appear under "My Apps" in LMS.  You might need to manually refresh the LMS browser display to get it to show up.  You can then browse boatloads of internet radio stations.  In my setup I have Shoutcast, SomaFM and Pandora apps installed.

Edit:  I see you've got it going now.  It's a great toy. 

Thanks for the tip.  I installed Shoutcast;  it's going to be great exploring all the music options.

BTW, is there a quick way to get back to the home screen without having to repeatedly hit the back button?

[andy_c]

There's a "Home" button at the very top left of the remote .  I just control mine from a laptop, so I had to dig out my remote to find it.

[Saturn94]

There's a "Home" button at the very top left of the remote .  I just control mine from a laptop, so I had to dig out my remote to find it.

Thanks.

I tried searching Logitech's site, but I couldn't find out how to make the app I downloaded appear in LMS.  It's on the Touch itself and it shows under My Apps on my mysqueezebox acct.  How do I make it appear in LMS?

Sorry for all the newby questions.

[andy_c]

Don't worry about the questions!

I seem to recall when I first did this that it was just a browser refresh issue.  I don't recall the specific solution though.  It may have been as simple as hitting the refresh button in the browser, or may have involved closing the LMS web app and starting it back up.

Edit:  Or it may have involved going to the "My Apps" node in the left pane of LMS and just collapsing and expanding it.

[Saturn94]

Don't worry about the questions!

I seem to recall when I first did this that it was just a browser refresh issue.  I don't recall the specific solution though.  It may have been as simple as hitting the refresh button in the browser, or may have involved closing the LMS web app and starting it back up.

Edit:  Or it may have involved going to the "My Apps" node in the left pane of LMS and just collapsing and expanding it.

Thanks.  I tried refreshing the screen, shutting down and reopening, etc., but no luck.  I can see the app on the Touch, and on mysb.com, just not on LMS.  BTW, I still get the error message I mentioned earlier when putting my email address and password in LMS Control Panel/Accounts.  I can connect the Touch to mysb.com and control it by logging into mysb.com on my laptop, so that error doesn't seem to be related to me using mysb.com for remote control.

[andy_c]

Hmm... not sure where to go from here.  Have to think about it some more.

You've made really big strides so far today, and it's getting late, so for now, I'd say "job well done" 

I'll try some experiments here to see if I can duplicate this problem.

[abernardi]

  I've had some of the same problems with LMS not recognizing my login and quitting out during the media scan, but this was on my Mac and it was trying to scan my iTunes library.  It seems you've gotten through most of it though, frustrating isn't it?  At this point you might want to try reinstalling LMS, maybe something got screwed up during all the errors. 

   Concerning playlists, LMS has had some bugs where iTunes playlists are involved.  In my case LMS wasn't seeing the Touch and the solution was moving the iTunes playlist folder to a different location than the iTunes Library.  Now I doubt this applies to your problems because you're not even using iTunes, right?  But maybe if whatever player you were using before installing LMS had created a Playlist folder...  I don't know, maybe that could be a factor.  Let us know how it goes.

Adam

Edit: BTW, I too noticed that my lossless files sounded better through my USB/Hiface/SPDIF route than the SB, but the SB is awful pretty!

[Saturn94]

Hmm... not sure where to go from here.  Have to think about it some more.

You've made really big strides so far today, and it's getting late, so for now, I'd say "job well done" 

I'll try some experiments here to see if I can duplicate this problem.

Yeah, I went to bed after my last post.  Again, a BIG thank you for your help!

I posted this on the Squeezebox Forum as well.

Hopefully this will get fixed and be the last of my issues.

[Saturn94]

  I've had some of the same problems with LMS not recognizing my login and quitting out during the media scan, but this was on my Mac and it was trying to scan my iTunes library.  It seems you've gotten through most of it though, frustrating isn't it?  At this point you might want to try reinstalling LMS, maybe something got screwed up during all the errors.

Yeah, I think I've finally got a handle on the scanning issue (and yes, it's VERY frustrating).  Thanks for the tip to try a reinstall.  I have to admit though now that I've got scanning working I'm a little scared to mess with it.

   

Concerning playlists, LMS has had some bugs where iTunes playlists are involved.  In my case LMS wasn't seeing the Touch and the solution was moving the iTunes playlist folder to a different location than the iTunes Library.  Now I doubt this applies to your problems because you're not even using iTunes, right?  But maybe if whatever player you were using before installing LMS had created a Playlist folder...  I don't know, maybe that could be a factor.  Let us know how it goes.

Correct, I'm not using iTunes.  There is a Playlist folder in my Music folder which I believe was created by Windows Media Player.  I'm not having an issue with LMS seeing the Touch, its just that LMS doesn't show the app I downloaded so I have to access the app directly via the Touch or using Remote Control on mysb.com.

Edit: BTW, I too noticed that my lossless files sounded better through my USB/Hiface/SPDIF route than the SB, but the SB is awful pretty!

+1  Hopefully I can get all the kinks worked out.  I think it will be great for casual listening.

[andy_c]

Yeah, I went to bed after my last post.  Again, a BIG thank you for your help!

You're quite welcome!

I posted this on the Squeezebox Forum as well.

Hopefully this will get fixed and be the last of my issues.

My suspicion is that it has something to do with your Norton Internet Security.  As I understand it, these "internet security suites" are just anti-virus software with the addition of a special software firewall that either replaces or augments the standard Windows software firewall.

A software firewall inserts itself between applications and the lower-level operating system network software.  There's a list of rules, some of which apply to all applications, and some of which are application-specific.  Each time a network communication is initiated, each rule is checked to see if it matches the application or type of communication used.  The rule might explicitly block the communication attempt, explicitly allow it or it might conditionally allow it based on protocol, port number or similar.  If there are no matching rules in the list, the default action is taken.  In the case of Windows firewall, the default action is "allow outgoing connections and disallow incoming ones".  In looking at the rules list of my system, I noticed that LMS has inserted a rule to allow it to accept incoming connections.  So LMS "knows" about Windows firewall.

My suspicion is that you'll need to disable the firewall portion of Norton Internet Security, then uninstall and reinstall LMS.  This doesn't mean you'd be without a firewall, just that you'd be using the standard Windows firewall.  Also, modern routers have very powerful hardware firewalls that completely prevent incoming connection attempts from the internet. 

If a firewall tries to be too strict, there's the risk that it will not allow legitimate applications to work properly.  If I were a betting man, that's what I'd be betting on in the case of Norton Internet Security.

Here's another thing to consider.  The reason you knew you had to unblock certain ports is that LMS informed you there was a problem with them.  But that's the firewall's job!  The firewall should notify you when it's doing something that could interfere with the proper operation of an application.  But firewall vendors know that these messages annoy and sometimes confuse users, so instead they adopt the approach of silently breaking applications.  Not good.

[Saturn94]

You're quite welcome!

My suspicion is that it has something to do with your Norton Internet Security.  As I understand it, these "internet security suites" are just anti-virus software with the addition of a special software firewall that either replaces or augments the standard Windows software firewall.

A software firewall inserts itself between applications and the lower-level operating system network software.  There's a list of rules, some of which apply to all applications, and some of which are application-specific.  Each time a network communication is initiated, each rule is checked to see if it matches the application or type of communication used.  The rule might explicitly block the communication attempt, explicitly allow it or it might conditionally allow it based on protocol, port number or similar.  If there are no matching rules in the list, the default action is taken.  In the case of Windows firewall, the default action is "allow outgoing connections and disallow incoming ones".  In looking at the rules list of my system, I noticed that LMS has inserted a rule to allow it to accept incoming connections.  So LMS "knows" about Windows firewall.

It was mentioned somewhere that Windows Firewall may be the issue, but I checked it and it is set to OFF.  Also, I read something about making sure certain LMS files have some kind of permission in Norton.  I found the settings and the files are listed there set to "ALLOW".  When I initially installed LMS and had problems, Norton went into my computer and changed some settings so all the ports would work.  Perhaps I'm missing something?

My suspicion is that you'll need to disable the firewall portion of Norton Internet Security, then uninstall and reinstall LMS.  This doesn't mean you'd be without a firewall, just that you'd be using the standard Windows firewall.  Also, modern routers have very powerful hardware firewalls that completely prevent incoming connection attempts from the internet.  If a firewall tries to be too strict, there's the risk that it will not allow legitimate applications to work properly.  If I were a betting man, that's what I'd be betting on in the case of Norton Internet Security.

Given the above information, would you still recommend I turn off the firewall then uninstall/reinstall LMS?  Will this procedure mess up the settings that we changed in Norton to get LMS to work?

Here's another thing to consider.  The reason you knew you had to unblock certain ports is that LMS informed you there was a problem with them.  But that's the firewall's job!  The firewall should notify you when it's doing something that could interfere with the proper operation of an application.  But firewall vendors know that these messages annoy and sometimes confuse users, so instead they adopt the approach of silently breaking applications.  Not good.

I'll poke around in Norton to see if I can view any reports that may help.

Something else I think I'll do is check LMS on my partner's laptop (remember, we installed it on his laptop yesterday and didn't encounter any issues; this was before downloading the app you recommended) and see if if shows the app.

Its also puzzling to me that while in LMS controlling the Touch, I can click on the app button to buy new apps (its a button under My Apps where I should also be seeing the app I downloaded) and it takes me to mysb.com apps list.  So it seems LMS can connect to the internet.  Again, my understanding of how this works is limited; perhaps LMS being able to see my apps is different than going to mysb.com via the app button in LMS?  Am I making any sense?

[Saturn94]

UPDATE:

I looked through Norton's Firewall log and could not find any instances of anything being blocked or denied access.  Before I tried uninstalling or reinstalling anything, I figured I would turn the firewall off to see if it was the issue.

So, I turned the firewall off, launched LMS, went into Control Panel > Accounts, and re-entered my email and password (this time I got no error message).  I then opened LMS Web Control and my app now appears there and works properly.  So at that point I'm thinking I do have a firewall issue.  To very this, I completely closed LMS, turned the firewall back on, then relaunched LMS.  Guess what.........the app is still there and still works!

I honestly don't know why turning the firewall off and back on would work.  Will I have to do this every time I load a new app?  Perhaps just shutting my computer down and rebooting today had something to do with it (I didn't think to check to see if the app was showing in LMS before I tried the above procedure)?

Any suggestions for another great app (I just have Shoutcast as of now) I can load and see if it will show up in LMS without me having to go through any gyrations?

[Saturn94]

I'm back with another update and a new issue I can hopefully resolve.

As mentioned in a previous post, I had to go through some gyrations to be able to see my apps in LMS (installed on my laptop).  Last night I downloaded another app via the Touch, and this time all I had to do to get it to show up in LMS was refresh the page on my laptop.  So it appears that issue is resolved.

Now my new issue.  I decided to try playing music via a USB memory stick plugged into the back of the Touch.  The Touch recognized the memory stick, scanned the contents, and I was able to play the tracks fine using the controls on the Touch.  However, when I bring up LMS on my laptop, I cannot figure out how to get the Touch to play the music on the memory stick (still plugged into the Touch).  At the upper right hand side of the page on LMS there is a dropdown to choose a player;   I have the option to choose "Squeezebox Touch" or "Squeezebox Touch (USB)".  If I choose "Squeezebox Touch (USB)", the browser acts like it's trying to connect but then gives up saying it cannot connect to that page.  If I choose "Squeezebox Touch", I can stream music from my laptop, use my apps, and control internet radio, but I cannot access the music on the USB memory stick (again, its plugged into the Touch).  I thought perhaps my firewall/antivirus may be the issue, but turning it off made no difference.

Can the USB port on the Touch be controlled by LMS on my laptop?  If so, any idea what I can try to get it to work?  I didn't have any luck finding an answer in the owners manual or on Logitech's online forum.

Thanks in advance.