[James Tanner]

Based on the Inside Track™ 2012 independent dealer survey, Bryston has achieved outstanding results!!!

Bryston was ranked in the top ten in 16 categories, the top five in 9 categories and ranked NUMBER ONE in 4 categories including Product Performance and Product Reliability. As the survey noted, “Bryston essentially owns first place for both Product Performance and Product Reliability in this group, having finished in the top spot nearly innumerable times. The truly amazing thing is that they keep beating their most formidable competitor - themselves!” Bryston finished with a #2 overall ranking amongst all surveyed brands, a mere 1/100th of a grade point behind #1 ranked Peachtree (to whom Bryston offers sincere congratulations).

BRYSTON OFFICIAL RANKINGS INSIDE TRACK YEAR 2012 SUPPLIER LOYALTY TEST

Product Performance ranked #1

Product Reliability ranked #1

Technical Support ranked #1

Resolution of Service/Return/Repair Issues ranked #1

Ease of Doing Business ranked #3

Inventory Turns ranked #3

Obtainable Profit Margins ranked #5

Just-in-Time Delivery ranked #5

Quality of Sales Representatives ranked #5

Product Innovation ranked #5

Product Changes/Price Protection ranked #6

Distribution Policies that Support Specialists ranked #7

Specialist Oriented Business Programs ranked #7

Appropriate Assortment ranked #7

Brand name recognition: ranked #9

Dealer Training ranked #10

Note: Bryston finished in the top 10 (ranked #9) in Brand Recognition, which is amazing when you consider these factors: As the survey points out, most well known brands (mass market) have opted to go with broad distribution, which tends to make them highly visible but less of an asset for the specialist Bryston is competing with four mass market brands for this ranking, all occupying top 10 spots Bryston has earned their Brand Recognition ranking by building world class products for 50 years None of these other brands offer a 20 year warranty None of these other brands finished #1 in both Product Performance and Product Reliability

INSIDE TRACK - Supplier Loyalty Test is "an annual, independent, North American survey of consumer electronics specialist retailers and custom installers."

[Diamond Dog]

Outstanding, James. Bryston walks the walk!

D.D.

[VOLKS]

James wouldent the average be 4.75 out of 10(Overall) if all categories are combined and then divided to the average rank and number of categories?.....maybe my math is off.

[werd]

I notice that Bryston is ranked 1st in all categories that they have complete control of. Independant of outside interference which no doubt brought their ratings down in  the other categories.

[James Tanner]

James wouldent the average be 4.75 out of 10(Overall) if all categories are combined and then divided to the average rank and number of categories?.....maybe my math is off.

Nice one Volks

james

[Diamond Dog]

James wouldent the average be 4.75 out of 10(Overall) if all categories are combined and then divided to the average rank and number of categories?.....maybe my math is off.

Bryston finished with a #2 overall ranking amongst all surveyed brands, a mere 1/100th of a grade point behind #1 ranked Peachtree (to whom Bryston offers sincere congratulations).

I suppose we have the choice of either playing around with numbers to support a pre-determined narrative or we can salute the acheivement of a group of hard-working people striving to do the best they possibly can and succeeding consistently.
Further to choices, it should be noted that if someone has nothing positive to say about something, the option of saying nothing is always available to them.

D.D. 

[wilsynet]

James wouldent the average be 4.75 out of 10(Overall) if all categories are combined and then divided to the average rank and number of categories?.....maybe my math is off.

It isn't a score, it's a rank.  And it doesn't say anywhere that it's out of 10.  Could be out of 100.  We'd have to know how many total brands were considered in the study.

Another brand may score #1 in "Ease of doing Business" and #57 in "Obtainable profit margins".  Even assuming the math is right, Bryston's hypothetical 4.75 could still have an average overall ranking of #2 versus the rest of the field.

[Sasha]

Further to choices, it should be noted that if someone has nothing positive to say about something, the option of saying nothing is always available to them.

D.D.

Certainly an option that I exercise quite often myself, but I am not really sure it is good an option?
After all I am more interested to hear negative opinions about products instead of just biased unfounded praise, I think it would be more beneficial to consumers?
My comment of course is not related to Bryston which I consider to be a manufacturer of outstanding products or to the bashing wrapped up into a wail of constructive criticism that triggered your response.

[PRELUDE]

Great job James.
And that's why we are here and this hobby in existence.

[larevoj]

Congrats James! 

Looking at the rankings I think Bryston has got its focus and priority in the right areas. These indicates very high ratio in price versus performance and is the core in this business.

Product Performance ranked #1

Product Reliability ranked #1

Technical Support ranked #1

Resolution of Service/Return/Repair Issues ranked #1

However, dealer network support or developments need some tweaking which would also enhance branding and sales.

[Stu Pitt]

Congrats James & Co.  You guys are truly a class-act which other companies should aspire to.  Hopefully you're taking your employees out for a nice dinner to congratulate them on a job well done 

Out of curiosity, approximately how many manufacturers are ranked/represented in this survey?   10? 100? 1000?  How many dealers?

Not that I'm bashing Peachtree by any means, but exactly how are you guys ranked behind them?   They're a good product, but obviously not Bryston - sound quality-wise, warranty, reliability, etc.  I've seen a bunch of guys posting on forums about reliability issues with them.  Although they almost always say Peachtree was excellent in resolving the issues, the issues still exist.

Again, not bashing Peachtree.  I just can't see how you have so many #1 rankings, especially in the most important areas, and not be #1 overall.   

[Diamond Dog]

Certainly an option that I exercise quite often myself, but I am not really sure it is good an option?
After all I am more interested to hear negative opinions about products instead of just biased unfounded praise, I think it would be more beneficial to consumers?
My comment of course is not related to Bryston which I consider to be a manufacturer of outstanding products or to the bashing wrapped up into a wail of constructive criticism that triggered your response.

Agreed, Sasha. As I've said before, I'm not really much of an audiophile but I'm not much of a fanboy, either. I just don't see the necessity of negating all the effort put in by a group of people working hard to succeed despite pretty shaky economic conditions with a comment like the one which was made. Negative opinions can have a positive effect but there's nothing to be gained by such comments in a situation like this. It's just weak and uncalled for.

D.D.

[Speedskater]

A very different "Inside Track"

http://www.ohiospeedskating.com/inside_track_feb13.htm

[Phil A]

Again, not bashing Peachtree.  I just can't see how you have so many #1 rankings, especially in the most important areas, and not be #1 overall.   

Perhaps, it is just that they are a bit more of an entry level item?  Just a guess.  I found some stuff for 2011:

http://www.inside-track-online.com/XXVII.01-02Final.pdf#page=1

[Stu Pitt]

Thanks Phil.  Seeing that answers a lot of questions about what it's all about. 

[vegasdave]

Congrats!