Update:
When trying the above commands, some users get the error wget not found.
This is because wget is a function we did not include in most StreamPlayers because it was not needed. If you get this message, try installing wget with the following command:
pacman -S wget
This may fail as well. The reason it may fail is that the version of wget available today may not be compatible with the older Linux files on your StreamPlayer.
CRITICAL UPDATE
We have had two reports of StreamPlayers not being able to boot once a Linux upgrade was performed. For some reason, a file required to boot from the drive ends up missing. With a few tools, I was able to repair one for a local customer. It was a simple, and at the same time, complicated process I doubt most consumers would care to undertake. In those cases, we will need to have the drives removed from the StreamPlayer and sent to us to fix this situation. (Since the StreamPlayer won't boot, we can't work on it remotely.)
So we recommend looking farther down this thread for a relatively simple process of downloading the required file using a browser and then transferring it over your network to a folder on the StreamPlayer. Then you can install it and should be all set.
If you can use the alternative method, you can avoid some work and won't have to worry about which Linux version you have potential issues that might result.
In that case, you will have to try and upgrade Linux itself. The command for this is:
pacman -Syu
Answer all questions about replacing files with a Y for yes. This will take some time to download and attempt installation of an entirely new Linux package. At the very end of this process, you may discover this fails as well.
The reason is that about a year or so ago, Linux began using a new compression algorithm to decrease download times. Unfortunately, the routine to decompress these new files was part of earlier iterations of Linux. So while it can download the files, it cannot process them.
In this case, you will need a new drive with a current version of Linux installed. You will have to return your current drive (not the entire StreamPlayer) so we can transfer all of your information (music, etc.) to a new drive.
In the meantime, avoid upgrading Roon to the new version. To prevent an upgrade in Roon, go to Settings then About. Click on the gear in the box labeled Core. Then select Ask before downloading any updates. This should prevent Roon from updating before your StreamPlayer is ready.
Contact us with any issues you might have.
- Jim